After finally getting the last issue sorted, it lasted all of 2 weeks before the next issue started. Now the speeds are poor, more so the upload. Power levels are fine, but latency is starting to climb and speeds are falling. The upload speed is pretty low even at gone midnight.
I'm getting more than a bit fed up at the constant issues in this area.
You sure do have a Problem no Doubt about that! Hopefully someone from VM will Comment here and Help you out!
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I have had a look at your connection and levels etc all look good. Historical downstream utilisation low, upstream SNR good and error free..... however I'm sorry but upstream utilisation is high, it is almost at the point of breaking our threshold for escalation but not quite. Looking at your graph for yesterday for example mirrors my graph here for your upstream utilisation. We will continue to monitor this and once again sorry for the reduced speed and lag at the moment.
It should also be noted that this still applies even at nearly 2am in the morning. Surely 'peak time' utilisation cannot be quoted here, unless peak time now runs from 8am - 2am!
Tracing route to www.bbc.net.uk [18.104.22.168] over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1] 2 * * * Request timed out. 3 40 ms 67 ms 38 ms cmbg-core-1a-ae2-3977.network.virginmedia.net [22.214.171.124] 4 27 ms 44 ms 14 ms popl-bb-1b-ae16-0.network.virginmedia.net [126.96.36.199] 5 77 ms 35 ms 22 ms brnt-bb-1a-et-700-0.network.virginmedia.net [188.8.131.52] 6 32 ms 26 ms 20 ms brhm-bb-1b-et-700-0.network.virginmedia.net [184.108.40.206] 7 * 23 ms 43 ms brhm-bb-1c-ae7-0.network.virginmedia.net [220.127.116.11] 8 * 20 ms 34 ms tcl5-ic-2-ae0-0.network.virginmedia.net [18.104.22.168] 9 26 ms 33 ms 57 ms 22.214.171.124 10 * * * Request timed out. 11 24 ms 24 ms 18 ms ae0.er01.cwwtf.bbc.co.uk [126.96.36.199] 12 70 ms 44 ms 28 ms 188.8.131.52 13 28 ms 24 ms 26 ms bbc-vip013.cwwtf.bbc.co.uk [184.108.40.206]
Hi. Just dropping a post here for the fault reference/time update, though I know these things tend to take a while to get fixed
Out of interest, is it currently upstream or downstream utilisation being raised? I can never reach full speeds on either to varying degrees, but the speeds aren't so low that one should be limiting the other which would seem to suggest both are being limited somewhere?