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Registered: ‎19-02-2017
Message 1 of 18 (245 Views)

Ping spikes and intermittent youtube buffering issue

Got virgin media recently and im getting alot of ping spikes when i try and ping any website the ping is really inconsistent for example i was pinging google earlier on and i was getting something like 21ms, 90ms, 32ms, 20ms and was wondering what would be the best fix for that

Another issue iv got is with youtube sometimes when i play a video it buffers for a few seconds which i find really unusual, was with bt previously and never had the buffering bar come up even once during my 2 years with them, is this like a bug with youtube or is it the ping spikes causing it?

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Registered: ‎23-12-2016
Message 2 of 18 (231 Views)

Re: Ping spikes and intermittent youtube buffering issue

Virgin Media Broadband currently has issues with over-utilization. I'd check around the forum to see if your area is not affect. This is an on-going issue across the country, keep it in mind. 

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Message 3 of 18 (214 Views)

Re: Ping spikes and intermittent youtube buffering issue

Is it like this all the time, or just at certain times of the day?

Are you connecting wired or via WiFi, if via WiFi, do you get the same problems wired.

probably worth setting up a BQM http://www.thinkbroadband.com/ping/monitors.html

Also probably worth connecting to 192.168.0.1 clicking on check router status and posting the results here just incase something has happened to your levels.

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Registered: ‎19-02-2017
Message 4 of 18 (204 Views)

Re: Ping spikes and intermittent youtube buffering issue

Tbh I don't think I have over utilisation problem in my area because I get 52-54mb on a 50 mb package at all times Including peak times but who knows
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Message 5 of 18 (203 Views)

Re: Ping spikes and intermittent youtube buffering issue

[ Edited ]
Iv actually tried bqm but can't get it working it's filled with a red bar and when it comes to ping spikes I'd say it's all the time, since iv got Virgin media iv never noticed a stable ping

And it's wireless can't get it wired cuz the router is like downstairs but the connection is definitely stable, had my bt router in the exact position and always got stable ping and speed
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Message 6 of 18 (194 Views)

Re: Ping spikes and intermittent youtube buffering issue


manzir95 wrote:
Iv actually tried bqm but can't get it working it's filled with a red bar and when it comes to ping spikes I'd say it's all the time, since iv got Virgin media iv never noticed a stable ping

And it's wireless can't get it wired cuz the router is like downstairs but the connection is definitely stable, had my bt router in the exact position and always got stable ping and speed

If you have the SH3, you have to turn the firewall off for the BQM to work.

Doesn't matter if the VM hub is in the same place, it's a different bit of kit, not all routers are made equal. It's always best to test things wired, this will show whether it's just a wireless problem or something else.

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Message 7 of 18 (192 Views)

Re: Ping spikes and intermittent youtube buffering issue

I'll try it out and get back to you
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Message 8 of 18 (190 Views)

Re: Ping spikes and intermittent youtube buffering issue

So far this is what I'm getting on bqm does it look orite? http://www.thinkbroadband.com/ping/share/054006911c25d8d11ddf385b44c57615-19-02-2017.html
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Message 9 of 18 (177 Views)

Re: Ping spikes and intermittent youtube buffering issue

[ Edited ]
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Message 10 of 18 (140 Views)

Re: Ping spikes and intermittent youtube buffering issue

[ Edited ]

Is this normal? 

2a7d0ff824d34dc29a672013f369615e.png

 

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