If you are suffering Over Utilisation please apply for a SamKnows (https://www.samknows.com/) White Box which monitors your connection 24/7 (when you're not using it), your results are fed into national speed ratings (you can also view all sorts of information about your connection). I particularly want people in Area 14 (S65) to apply but obviously they will only want so many people in each area, if you have friends or family on VM get them to apply as well, there is NO COST involved and installation is very simple, it basically just needs to connect to your Modem\Router and Power.
The more people that can get accepted in badly Over Utilised areas the better as it will ultimately effect VM's ratings and they will HAVE to start fixing their Network.
Just a small question I applied for this some time back possibly 10 or so months ago when I was already suffering from high utilisation for nearly 14months prior to me applying for it. Anyway 10months or so on, 25 months into suffering from high utilisation in area 14 (Doncaster) just as supposedly a lot of work has been done in my area also being told I was moved to a different CMTS that wasn't suffering from high utilisation and my connection seems to be getting slightly better I receive a Samknows whitebox!! Why wasn't it sent out much earlier?