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witters180
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My speed is between 5 mb/s and 10mb/s when it should be 120!

Our internet has been really slow for a few weeks. I've regularly been checking it and it's down to 5 now. Given the cost of it I am thinking of jacking it in favour of another supplier. I haven't rung in as I don't want to go through all the usual "checks" that I have already done. I'm currently struggling to stream anything at all without being interrupted.

 

Can anyone help please?

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Re: My speed is between 5 mb/s and 10mb/s when it should be 120!

Hi witters180,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your connection.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004935996). Our technicians are working to get this sorted as soon as possible and have set a review date of 18th January.

 

I'm really sorry for any inconvenience this may cause.

 

Josh


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