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gringopig
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Low Download speeds Edinburgh EH3. Utilisation issues?

I'm getting terrible speeds in the evening lately:

 

 

Is this a high utilisation issue in my area and if so, when can I expect a fix?

 

Hardly acceptable for a 152Mb/s connection.

 

Thanks.

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gringopig
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Re: Low Download speeds Edinburgh EH3. Utilisation issues?

Very clearly a utilisation issue. The speed this same evening 23:40

 

 

After a phone call to technical support, a very helpful technician advised me that there were no known issues in my area.

I think there is clearly and would appreciate a timetable for resolution of this problem and a fault reference number.

Thanks.

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Re: Low Download speeds Edinburgh EH3. Utilisation issues?

Hi gringopig,

 

Thanks for posting and sorry for the slow speed problems, I've run a few checks on your connection and reports indicate (as you may have already guessed) that your network segment is currently suffering from spikes of high utilisation, particularly at peak times.

 
I've raised to our network teams for further investigation into the best ways to mitigate the load.
 
Please check back in with us periodically and we will update you as soon as we have any further information.
 
Regards
 
Ralph_R
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gringopig
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Re: Low Download speeds Edinburgh EH3. Utilisation issues?

Thanks for the reply.

I do hope you sort this out as I don't fancy paying for a degrading service in the long term.

Regards

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Re: Low Download speeds Edinburgh EH3. Utilisation issues?

Hi gringopig,

 

Just to let you know that the networks reference is F003292364 with upgrades currently scheduled for December to help remedy the capacity problems.

 

Apologies again for the impaired service.

 

Regards

Ralph_R
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gringopig
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Re: Low Download speeds Edinburgh EH3. Utilisation issues?

OK thanks. Getting really poor speeds tonight, so I do hope it gets better soon.

Cheers for info.

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partitura
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Re: Low Download speeds Edinburgh EH3. Utilisation issues?

It is the same in EH11 and has been for about a month or so. Everything slows to a crawl between 9pm and 11pm. Otherwise it is fine.

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Re: Low Download speeds Edinburgh EH3. Utilisation issues?

Hi Partitura,

 

I've checked your connection and while there is no utilisation fault open there is a spike in utilisation at about 9 until 11 as you describe. This isn't for long enough to raise yet but I've asked for this to be monitored so we can raise it as soon as possible. 


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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partitura
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Re: Low Download speeds Edinburgh EH3. Utilisation issues?

Hi

 

It is a daily occurrence and has been since late July.

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gringopig
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Re: Low Download speeds Edinburgh EH3. Utilisation issues?

Well. I'm looking about for alternative deals at the moment personally and noticed that at last BT Fibre has been enabled in EH3, so there is actual competition now and if it stays like this:

 

 

then I will be leaving. Check the 68ms ping to the South Gyle!

I get lower pings to Europe than my home town.

 

BT Infinity is a strong competitor and I would rather sacrifice a slice off the top of this 152Mb/s service in exchange for stability and guaranteed speeds.