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Lbirch
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Low Bandwidth - 2nd time trying

I posted this yesterday but no one bothered to respond, so trying again!

I am watching Amazon TV & it keeps buffering & then I get the message "insufficient bandwidth". I thought this was only at peak times but tried watching it this afternoon with the same problem.

I'm on wireless & the hub (a brand new one as I've only been with Virgin a couple of months) is in the same room as the TV.

Beginning to wish I had never switched from BT to Virgin.....

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Superuser
Superuser
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Re: Low Bandwidth - 2nd time trying

Current response time from staff on here is around a week. Its a community forum with staff picking up bits as needed, not technical help. So its pretty unsurprising no ones replied if you created a thread yesterday (which BTW I cant see)

Whats a speed-test saying? Can you do one wired to the HUB from a PC?

How are you using Amazon? On a tablet? FireTV stick? Fire TV box?

 


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Superuser
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Re: Low Bandwidth - 2nd time trying

Wireless is easily disrupted by a number of external factors, so a wired test is the best way to pinpoint if the issue is with the wireless or your line.

Have you got a PC or Mac that you could connect to the VM hub with an Ethernet cable and test speeds at http://www.speedtest.net/ to see if the issue is unique to the Amazon TV device.

Have you tried different services to see if the issue is specific to one service e.g. You Tube, BBC iPlayer, All 4, ITV Hub.

If you go to http://192.168.100.1/ to get the VM hub GUI. Don't login but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screenshots if that is easier. Be careful to edit out or obscure any reference to your WAN IP in the log to protect your privacy.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread (can take up to a week) and run checks on your line.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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