I've had many years of fantastic service with Virgin Media in Harrow (Greater London). This has been for decades since the original Videotron franchise to C&W to NTL and then VM.
We are soon moving to London, SE3 postcode area (Blackheath/Lee/Lewisham borders). What have others' experience been with Virgin Media broadband in that area?
I'm very happy to pay for top 200mbps package if it means it does actually work really well.
[The alternative I am exploring is the bottom 50mbps package with a second internet connection provided by BT Fibre (I've got the all the equipment to achieve load-balancing routing etc.), but my preference is just the one fast VM connection]
Any honest sharing of experiences would be appreciated.
Well, Jen, perhaps you'd like to look at this BQM graph of ours. We are also on the Blackheath/Lewisham border, actually just in SE13, but still area 21. We have had appalling service for about six months, and congestion is terrible. I have revived an old thread about this but no response from a current forum team member as yet. To add insult to injury we keep getting calls from the sales team touting the 'new faster speeds' - I would be happy if we were getting anything like the service we are actually paying - a lot! - for. Latency and packet loss are shocking, especially between 6 and 10pm. We have given up trying to stream content.
Please do something about this. The Catch 22 is that there is no comparable service in our area at all, as the BT fibre is all cabinet-based and I refuse to give Murdoch any money.
Is there a grace period or similar for a new order/installation - i.e. if within 30 days (or whatever) I'm not satisfied with the service then I can just cancel everything and not bound to the minimum term contract?