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gordonuk
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Is there an issue in Manchester?

Is there an issue in my area of Manchester as download speed been 4.9mbps and upload 1.9mbps all day where it should be 50mbps download.

i have rebooted hub and also rebooted pc but no difference

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Braincapers
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Message 2 of 29
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Re: Is there an issue in Manchester?

Did you get a reply? I'm in Manc and it's crawling tonight

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gordonuk
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Message 3 of 29
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Re: Is there an issue in Manchester?

no, never got a reply

its barely getting 20mbps over last 2 weeks, before that its was a usual constant 49mbps

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Re: Is there an issue in Manchester?

Hi gordonuk

 

Thanks for taking the time to post on the community.

 

I'm sorry to read that you are experiencing slow broadband speeds. 

 

I've taken a look at your connection and there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004609725 and with a review date of 21st September.

 

One of my colleagues will be in touch shortly with more information in regards to this issue.

Regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


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gordonuk
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Message 5 of 29
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Re: Is there an issue in Manchester?

any updates on this?

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Re: Is there an issue in Manchester?

Hello gordonuk

 

The latest for F004609725 is showing a current review date of 26 OCT 2016, apologies for the delay, I can see one of my colleagues has been in contact with you about it.

 

Thank you

 

 

Nicola

Virgin Media Forum Team
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Mike_b2b
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Message 7 of 29
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Re: Is there an issue in Manchester?

How can they say it's a "problem in your area" when everybody all over the country is complaining about speed?
I get 2 MB out of 50 constantly, near Manchester aswell. Someone from the tech support told me the ETR is 28 december. I hope it will be 2016.
This is a goddamn joke.

http://www.speedtest.net/result/5681932546.png

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gordonuk
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Message 8 of 29
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Re: Is there an issue in Manchester?

today (sunday) I had no service between 3am and 2pm and the since speed be bad, one page took 10 minutes to load and other sites i get unable to connect to server. now i am hovering at 7mbps download speed

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gordonuk
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Message 9 of 29
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Re: Is there an issue in Manchester?

Wednesday 12th October

No service between 9.37am till about midday then again nothing from 12.30pm to just after midnight on Thursday Morning.

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gordonuk
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Message 10 of 29
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Re: Is there an issue in Manchester?

since 3pm today speed is hovering below 1mb crrenmt speed is 917kbps

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