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fightshaunfight
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Internet problems in area 22 getting beyond ridiculous

I have had very bad internet since the middle of last week. The speeds are hardly above 1mbps for downloads and I am sick and tired of the estimated time of repair on the status page being delayed again and again and again. I can't do the most basic things on the internet because of your service. I have tried everything that was suggested to no avail. What, specifically, is behind the delays? I don't want to hear some vague reason. I think we should know specifics. One person I spoke to from customer service told on Friday the problem would be fixed in three separate times. 2 hours, 48 hours and a week. Frankly, your team doesn't seem to know what is going on. It is vital I have the internet fixed before christmas day. I would also like to know what compensation we are entitled to for the poor service we have experienced.
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cheesy1
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Message 2 of 6
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Re: Internet problems in area 22 getting beyond ridiculous

Well said I am in the same boat myself , just about fed up with it now , maybe time to go else where for my services . It's the no answers or time scales that wind me up
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fightshaunfight
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Message 3 of 6
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Re: Internet problems in area 22 getting beyond ridiculous

Unfortunately I can't leave. I am the son of the account holder and therefore can't just up and leave.
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fightshaunfight
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Message 4 of 6
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Re: Internet problems in area 22 getting beyond ridiculous

Hello? Anybody at Virgin going to give me an answer?
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pete7049
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Message 5 of 6
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Re: Internet problems in area 22 getting beyond ridiculous

The current waiting time for a reply from VM is 1-2 weeks FROM YOUR LAST POST. Bumping puts you to the back of the queue.

F003443743. December '14 - May '17.
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Forum Team
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Message 6 of 6
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Re: Internet problems in area 22 getting beyond ridiculous

Hi fightshaunfight,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I'd like to check this out for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details from you.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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