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Splottlinebling
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Internet cutting out intermittently

Hi gang,

I've recently started experiencing intermittent and temporary loss of connection following years of solid service. My superhub is running in modem mode, i have an airport express handling the wifi in ac mode, but I have a desktop PC connected via ethernet which also seems affected.

logs are reproduced below, all help appreciated.

Cheers,

Tom

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz) 267000000 275000000 283000000 291000000 299000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 13 14 15 16 17 18 19 20
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV) -3.00 -2.88 -2.52 -2.72 -2.20 -2.30 -2.04 -2.17
RxMER (dB) 33.83 33.49 33.60 34.21 35.60 36.17 35.97 36.39
Pre RS Errors 23250960 7484419 596341 51913 33157 12125 11089 9428
Post RS Errors 11490 12350 8940 8349 5254 4091 3347 2280

 

Upstream   US-1 US-2 US-3 US-4

Channel Type N/A N/A 2.0 2.0
Channel ID N/A N/A 25 27
Frequency (Hz) N/A N/A 46200000 32600000
Ranging Status Other Other Success Success
Modulation N/A N/A 16QAM 16QAM
Symbol Rate (Sym/sec) N/A N/A 5120000 5120000
Mini-Slot Size N/A N/A 2 2
Power Level (dBmV) N/A N/A 49.50 44.25
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 6 6
T4 Timeouts 0 0 0 0

 

Network Log
First Time Last Time Priority Error Number Description
01/04/2017 23:04:02 GMT 01/04/2017 23:04:02 GMT Warning (5) 66050310 Auth Success - Web login successful.
01/04/2017 20:45:20 GMT 01/04/2017 20:45:20 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
29/03/2017 09:32:10 GMT 29/03/2017 09:32:10 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
29/03/2017 09:16:20 GMT 29/03/2017 09:16:20 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
29/03/2017 08:51:50 GMT 29/03/2017 08:51:50 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
29/03/2017 08:35:25 GMT 29/03/2017 08:35:25 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
29/03/2017 08:22:37 GMT 29/03/2017 08:22:37 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
29/03/2017 07:13:23 GMT 29/03/2017 07:13:23 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
29/03/2017 06:36:52 GMT 29/03/2017 06:36:52 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
29/03/2017 06:32:37 GMT 29/03/2017 06:32:37 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
29/03/2017 06:29:00 GMT 29/03/2017 06:29:00 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
29/03/2017 05:41:00 GMT 29/03/2017 05:41:00 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
29/03/2017 05:18:34 GMT 29/03/2017 05:18:34 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
29/03/2017 04:57:52 GMT 29/03/2017 04:57:52 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
29/03/2017 04:47:45 GMT 29/03/2017 04:47:45 GMT Error (4) 68010302 DHCP WAN IP - removed
29/03/2017 04:46:38 GMT 29/03/2017 04:46:38 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
29/03/2017 04:41:43 GMT 29/03/2017 04:41:43 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
29/03/2017 04:16:32 GMT 29/03/2017 04:16:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
 
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
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jasonukuk
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Re: Internet cutting out intermittently

this is what ur paying for problems and more problems.

vermin media like the money and not giving customers the service
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voicon
Up to speed
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Message 3 of 6
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Re: Internet cutting out intermittently

It looks like you had problems with those T3 timeouts on the 29th, is that still happening in the logs now or has it cleared up?

Have you had any problems since the 29th?

You will need a VM forum member to look in to the timeouts which can take about a week, maybe a bit less as the queue seems to have come down lately.

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Superuser
Superuser
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Message 4 of 6
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Re: Internet cutting out intermittently

SNR is too low on half the channels. You'll need to get someone out to look at it.

Dave.

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tommey
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Message 5 of 6
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Re: Internet cutting out intermittently

Call VM and get your power levels adjusted, please don't wait a week or sometimes longer here for a reply from forum staff.


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

- First reported 09/2014 - Fault ticket raised 01/01/15 -    - Review 01/05/15 - Review 12/08/15 - Review 14/10/15 - Review 04/11/15 - Review 15/04/16 - Review 06/07/16 - Review 31/09/16 - Review 30/11/16 - Review 15/02/17 - Review 12/07/17 - Review 20/09/17 - Review 14/06/17 - Review 10/01/18 - Review 25/04/18 - F004670584 << 3 YEARS+ 

But with BT Fibre I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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Forum Team
Forum Team
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Message 6 of 6
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Re: Internet cutting out intermittently

Hello Splottlinebling,

Thanks for posting and a big welcome to the community Smiley Happy

Sorry to hear about the problems with your connection. I've checked today and everything appears to be normal. How are you finding your connection since your post?

Let me know if you need me to investigate further.

Thanks again for posting,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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