Hello i currently have 200mb internet and it's constantly freezing everything, everything takes ages to load and it turns off randomly sometimes. I've just done a speedtest and i'm getting 14up and 12down > http://www.speedtest.net/my-result/6017168358 what would cause such a bad connection?
Really sorry to hear you're experiencing speed issues.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F003739354). Our technicians are working to get this resolved and have set a review date of .
I'm really sorry for any inconvenience this may cause.
All the best
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