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Marcus499
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Help! Serious issues please HELP!

So all was fine I had full 200mbs speed almost constantly that was until four days ago when for no reason my internet cut out I called up virgin media and a engineer was sent out who fixed the no internet issue but now I barely get 10mbs if I'm lucky. I with the vivd 200mps package and nothing has changed on my end. 200mbs is what I am paying for and expect. I need help, answers and want my 200mbs back.
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Superuser
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Re: Help! Serious issues please HELP!

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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Marcus499
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Re: Help! Serious issues please HELP!

here is all the info for you1.png2.png3.png4.png5.png6.png7.png8.png9.png

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Superuser
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Re: Help! Serious issues please HELP!

Some of your downstream power levels are too low, and a couple of the SNR's are out of spec. Ive flagged for staff for you.

 


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Forum Team
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Re: Help! Serious issues please HELP!

Hiya Marcus499,

 

Thanks for posting and a warm welcome to the community.

 

I'm sorry to learn that you are having issues with your broadband connection.

 

As Kippies mentioned the downstream power levels are too low and for this I can arrange for an engineer appointment. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please. Once you have replied I can go ahead with the appointment.

 

Will speak to you soon

Sam


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