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Luckyjfl
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Getting 5-6 download speed on a 200.

Hi, I hope some one might help an oldie. I am supposed to be on 250 ISP speed. I doubt very much about that. I checked my download speed on two programs [ they were suggested here ] and find I am only getting 5-6 download speed. 

I went into the hub to check like it was suggested to some one else for the Primary Downstream Service Flow. That seemed okay as the Max Traffic Rate was 230000000 bps.  

I honestly do not know what to do. Either I can get it fixed to run as it should or I should consider knocking Virgin on the head and trying another ISP. Be interested what you think. My router is 

Super Hub 2ac.

Thank you for any advice.

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Superuser
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Message 7 of 11
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Re: Getting 5-6 download speed on a 200.

Hub stats look OK.

What are you testing your speeds on PC or Mac and what operating system is it running?  Does it have a gigabit Network Interface Card?  Have you got the latest drivers installed for the NIC?

Have you tried a different Ethernet cable? Faulty or damaged cables can reduce speeds.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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Message 11 of 11
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Re: Getting 5-6 download speed on a 200.

Your hardware appears to be OK and I can see that on another thread you have been informed by VM staff of a utilisation issue in your area that will result in slow speeds at peak times.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.


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Re: Getting 5-6 download speed on a 200.

Are you using a wired Ethernet connection to the router or a wireless connection? Wireless is easily disrupted by a number of external factors, so a wired test is the best way to get a true picture of what speed your line is able to achieve. It also helps to pinpoint if the issue is with the wireless or your line.

Are you seeing slow speeds all day or only at peak times (typically 4pm-11pm weekdays and weekends)? Some areas are suffering with over utilisation, which results in very slow speeds at peak times but full speed at off peak times.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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Luckyjfl
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Re: Getting 5-6 download speed on a 200.

Hi, I am using a wired Ethernet connection. I am getting a slow speed most of the time. Thank you for the help, by the way.
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Re: Getting 5-6 download speed on a 200.


Luckyjfl wrote:
Hi, I am using a wired Ethernet connection. I am getting a slow speed most of the time. Thank you for the help, by the way.

If you go to http://192.168.0.1/ (or http://192.168.100.1/ if you are in modem mode) to get the VM hub GUI. Don't login but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screenshots if that is easier. Be careful to edit out or obscure any reference to your WAN IP or MAC address in the log to protect your privacy.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread (can take up 7-10 days) and run checks on your line.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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Re: Getting 5-6 download speed on a 200.

Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 299000000 251000000 259000000 267000000 275000000 283000000 291000000 307000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 137 131 132 133 134 135 136 138
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 4.04 5.57 5.87 6.06 5.55 4.79 4.33 4.22
RxMER (dB) 36.84 36.84 36.84 36.84 37.09 37.09 36.84 37.09
Pre RS Errors
1042 4482 410 371 311 957 305 967
Post RS Errors
288 288 296 306 293 942 288 949

Upstream US-1 US-2 US-3 US-4
Channel Type N/A 2.0 2.0 N/A
Channel ID N/A 7 6 N/A
Frequency (Hz) N/A 30200000 36800000 N/A
Ranging Status Other Success Success Other
Modulation N/A 64QAM 64QAM N/A
Symbol Rate (Sym/sec) N/A 5120000 5120000 N/A
Mini-Slot Size N/A 4 4 N/A
Power Level (dBmV) N/A 43.75 42.25 N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 1 0
T4 Timeouts 0 0 0 0


Network Log First Time Last Time Priority Error Number Description
11/01/2017 21:22:21 GMT 11/01/2017 21:22:21 GMT Warning (5) 66050310 Auth Success - Web login successful.
11/01/2017 21:21:54 GMT 11/01/2017 21:21:54 GMT Warning (5) 66050300 Auth Fail - Web login failed.
11/01/2017 20:12:47 GMT 11/01/2017 20:12:47 GMT Warning (5) 66050310 Auth Success - Web login successful.
11/01/2017 20:12:09 GMT 11/01/2017 20:12:09 GMT Warning (5) 66050300 Auth Fail - Web login failed.
11/01/2017 20:11:51 GMT 11/01/2017 20:11:51 GMT Warning (5) 66050300 Auth Fail - Web login failed.
11/01/2017 20:11:13 GMT 11/01/2017 20:11:13 GMT Warning (5) 66050300 Auth Fail - Web login failed.
11/01/2017 20:11:00 GMT 11/01/2017 20:11:00 GMT Warning (5) 66050300 Auth Fail - Web login failed.
11/01/2017 16:45:51 GMT 11/01/2017 16:45:51 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/01/2017 08:33:36 GMT 11/01/2017 08:33:36 GMT Error (4) 68010302 DHCP WAN IP - ##########
11/01/2017 08:32:38 GMT 11/01/2017 08:32:38 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
10/01/2017 07:23:40 GMT 10/01/2017 07:23:40 GMT Error (4) 68010302 DHCP WAN IP - #########
10/01/2017 07:22:43 GMT 10/01/2017 07:22:43 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
10/01/2017 07:21:15 GMT 10/01/2017 07:21:15 GMT Notice (6) 69011200 SW download Successful - Via Config file
10/01/2017 07:17:18 GMT 10/01/2017 07:17:18 GMT Error (4) 68010302 DHCP WAN IP -##########
10/01/2017 07:16:31 GMT 10/01/2017 07:16:31 GMT Notice (6) 69010200 SW Download INIT - Via Config file tftp file-********
10/01/2017 07:16:23 GMT 10/01/2017 07:16:23 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
09/01/2017 06:58:38 GMT 09/01/2017 06:58:38 GMT Error (4) 68010302 DHCP WAN IP - ############

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Luckyjfl
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Re: Getting 5-6 download speed on a 200.

Thank you for noticing my personal information and deleting it.  I never realized I had left it on.

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Message 7 of 11
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Re: Getting 5-6 download speed on a 200.

Hub stats look OK.

What are you testing your speeds on PC or Mac and what operating system is it running?  Does it have a gigabit Network Interface Card?  Have you got the latest drivers installed for the NIC?

Have you tried a different Ethernet cable? Faulty or damaged cables can reduce speeds.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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Luckyjfl
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Re: Getting 5-6 download speed on a 200.

I am using a PC. I am also using Windows 7 system.I do not think it has a Network Interface card. Virgin sent me out a new cable and I have put that one.  I am getting a download speed at 2400 hours  tonight and it is around 50.  A far cry from 200. 

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Re: Getting 5-6 download speed on a 200.


Luckyjfl wrote:

I am using a PC. I am also using Windows 7 system.I do not think it has a Network Interface card. Virgin sent me out a new cable and I have put that one.  I am getting a download speed at 2400 hours  tonight and it is around 50.  A far cry from 200. 


When you said "I do not think it has a Network Interface card" did you mean to say you don't think it has a gigabit Network Interface Card? It must have a NIC of some kind otherwise you wouldn't be able to plug in the Ethernet cable.  If it is not a gigabit network card then you will never get 200Mbps as only gigabit cards can get speeds above 100Mbps.

If you post the make and model of the NIC I can probably tell you if it is a gigabit one or not.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Luckyjfl
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Re: Getting 5-6 download speed on a 200.

Hi, I am not too sure if this is the right information you wanted, ok.  It is a Realtek  PCIe  GBE.

Driver date 23/1/17. Version : 7.105.123.2017.

Digital Signer: Microsoft Windows Hardware Compatibility Publisher

Location : PCI bus 3 Device 0. function 0

Is this information any good .

Thank you once again.

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