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Arthur-Hucksake
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F004311662 - It's actually getting worse - Beyond fed up

Evening,

So here it is, been over six months since I last kicked off about this....actually it's been over a year since it was first raised.

And now i'm back again. Slow speeds every evening to the point of having broadband is pointless. I just tether my mobile phone nowadays. 

Can I get an update for F004311662? 

I recall getting an email to say my £12.50 a month discount rate for poor service was coming to an end. Should be doubling that if anything considering it's getting worse.

I tried calling last night to get this sorted, but your call centre cut me off twice after a 15 minute wait. 

How is this acceptable in any way? 

Thanks

Another fed up customer

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Arthur-Hucksake
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Re: F004311662 - It's actually getting worse - Beyond fed up

Any way I can get some moderator help with this?

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Arthur-Hucksake
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Message 3 of 6
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Re: F004311662 - It's actually getting worse - Beyond fed up

Anybody out there?????

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Forum Team
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Message 4 of 6
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Re: F004311662 - It's actually getting worse - Beyond fed up

Hi Arthur-Hucksake

 

Thanks for taking the time to post on the community.

 

I've taken a look at the high peak time traffic fault (F004311662) and our engineers are still working on this to improve bandwidth with a review date of 28th December.

 

One of my colleagues will be in touch shortly with more information in regards to this issue. 

 

I am sorry for the delay and inconvenience caused.

Regards

Sam


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Arthur-Hucksake
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Message 5 of 6
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Re: F004311662 - It's actually getting worse - Beyond fed up

December now?

So when you drop the marketing campaign in the new year, the problem will get worse. Exactly what happened last year. This fault might be under a different ref no. but it's been going on for well over a year.

I look forward to your response.
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Arthur-Hucksake
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Message 6 of 6
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Re: F004311662 - Open fault, discount removed from account

Hi again,

I've noticed that the discount on my bill is no longer being applied for this open fault.

Any chance I can get some help with that? 

Thanks

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