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Thomask556
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Experiencing Slow Broadband Speeds For Weeks

Hey There...

i have been getting extremely slower than usual broadband download speeds.

i am currently on the 200mbs package and everything use to be fine my average download speeds at its beast where 202mbs with around 13.5mbs up. although for the last few weeks maybe even months my speeds have been lower than 60mbs with average down streams of 60mbs to 117mbs and up streams  of 9.3mbs to 12.6mbs. nothing else is fixed to the line straight to the super hub 2ac tried different coax cables etc no faults with the isolator... would be great if someone could help. 

 

router status: Leaves 

Downstream Channels

Lock StatusChannel IDFrequencyModulationRx PowerRxMERPre RS ErrorsPost RS ErrorsLocked16323000000 Hz256 QAM-1.7 dBmV 38.3 dB569297Locked9267000000 Hz256 QAM-1.5 dBmV 37.9 dB14801011Locked10275000000 Hz256 QAM-1.5 dBmV 37.9 dB1016946Locked11283000000 Hz256 QAM-1.4 dBmV 38.3 dB1006922Locked12291000000 Hz256 QAM-1.5 dBmV 39.0 dB368315Locked13299000000 Hz256 QAM-1.5 dBmV 38.6 dB968920Locked14307000000 Hz256 QAM-1.3 dBmV 39.0 dB379316Locked15315000000 Hz256 QAM-1.3 dBmV 39.0 dB414315 

 

Upstream Channels

Lock StatusChannel IDFrequencyModulationTx PowerModeChannel BandwidthSymbol RateNotLocked00 Hz 0 dBmV  0 Ksym/secNotLocked00 Hz 0 dBmV  0 Ksym/secLocked231000000 HzATDMA49.3 dBmV16QAM6400000 Hz5120 Ksym/secLocked324400000 HzATDMA47.3 dBmV16QAM6400000 Hz5120 Ksym/sec

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Re: Experiencing Slow Broadband Speeds For Weeks

Hi Thomask556,

Sorry to hear you're getting poor speeds. I've just checked your connection and can see that the SNR had been on the low side at the time you posted, this would have affected your speeds though it looks to have recovered now. Are you still getting the same speed issues? 


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Thomask556
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Re: Experiencing Slow Broadband Speeds For Weeks

yeah its still slower than it should be the highest  im getting right now is 102mbs down, sometimes it will jump to 155.3mbs.  but very rarely now. i used to have a hole 202mbs down so theirs defo a fault some where i had the same problem at the start of 2016.  but was resolved. must be something stupid going on somewhere... also experiencing high pin jumping around from 18ms to 140 ms  

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Thomask556
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Re: Experiencing Slow Broadband Speeds For Weeks

LATEST STATUS AS OF 13/1/17 

 

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)323000000267000000275000000283000000291000000299000000307000000315000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID169101112131415
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-1.07-0.91-0.86-0.86-0.88-0.92-0.74-0.76
RxMER (dB)37.9437.3637.6437.9438.6138.2638.6138.98
Pre RS Errors1711117149610261109105911671221
Post RS Errors986304292841965913964927
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Re: Experiencing Slow Broadband Speeds For Weeks

Hi Thomask556,

 

Thanks for getting back to us.

 

I appreciate you posting your router information. The power levels and modem SNR (signal to noise ratio) are showing as within range, which is good.

 

When you are testing the speeds, is that through a wired or wireless connection? If wireless can you try through wired please to see if the speeds differ?

Do you notice these speeds at all times of the day or just at certain times?

 

Let us know how you get on

Sam


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Thomask556
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Re: Experiencing Slow Broadband Speeds For Weeks

Hi There Again,  

 

i have done some more test and all is well now i believe it was a faulty coax cable i have changed the f plugs etc i am using a cheap coax cable i picked up and fitted new f-plugs to it. i am now getting full speeds. is there any way of getting official virgin media coax cabe? as its just cheap coax i'm using.,..  the ones in had from virgin are faulty. 

Speedtest.net by Ookla - The Global Broadband.png

Speedtest.net by Ookla - The Global Broadband.png

Speedtest.net by Ookla - The Global Broadband.png

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