I'm on 150Mb and during the day this is what I get (usually around 160Mb/s down and 10.5 up and <15ms ping). However, during the evenings the download can drop to 2-10Mb/s and 1-7Mb/s up with >100ms up to 1200ms ping. I've run the diagnostics and I can sometimes get an improvement to 20-24Mb/s, but not always. By the next night it has dropped down again. It means I can't watch streamed TV without low resolution, buffering an stalling in the evenings.
All testing is wired with SH in modem mode via a Draytek 2860 series router connected via a gigabit port.
Usually I have no problems with speeds at any time of day and this has now been going on for at least a few weeks but I don't know when it started.
Slow speeds at peak times (typically 4pm-11pm weekdays and weekends) but full speed at off peak times is normally a symptom of high utilisation/contention in your area.
Somebody from the VM forum team should be along in a few days (up to a week) to check your connection and can confirm if there is a known issue with your segment of the network. If that is the case they should provide a fault reference and pass your details onto another team who should inform you about your credit options for the lack of service via a PM. They should also be able to provide a review date for the fault. Note that it is a review date not an expected fix date and some customers affected by this kind of issue have been waiting over a year for a fix.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
Welcome back to the community. It's nice to have you here.
Sorry to read that you are experiencing slow broadband speeds.
I've run some checks on your broadband connection, the line and the hub have come back as fine which is good. However high peak time traffic in your area is causing the slow speeds you have been experiencing. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003627374 and with a review date of 22nd February 2017.
I will pass this across to one of my colleagues who will be in touch with more information.
The complete local Virgin network went down today, including the phone line. It appears to be related to some network upgrades, so hopefully this should be fixed. I'll test again this evening to see if the speed is maintained.
I know we haven't reached the review date for the fault yet, but even after today's service interruption for network upgrades, this evening the speeds are back down to 2Mbps download, 5Mbps upload, so it isn't fixed yet. Hopefully there's some tweaking to be done before the review date that will improve matters.