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kejw
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DE24 (Keldholme lane) so slow broadband

Hello Everyone

I live in DE24 and my broadband is slow you could go and make a cup of tea before a new page pops up. 

There was a new network box in my area renewed a couple of weeks. Since then the internet is as good rubbish. All they say we are going to upgrade your speed yes as ever they bump up the price.

Anyone having the same problem?

KEJW 

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Re: DE24 (Keldholme lane) so slow broadband

Sounds like you need to phone VM and find out what is happening. 


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kejw
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Re: DE24 (Keldholme lane) so slow broadband

I'm going to do that soon by getting in contact with VM.

There must be other people who are having this problem.

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Re: DE24 (Keldholme lane) so slow broadband

Sorry to hear about this kejw,

 

I've located your details and your equipment is currently displayed as offline, was this switched off manually? If so, could you reboot this for me please so that I can take a look at things from this end for you?

 

Hope to hear back from you soon, Smiley Happy

 

Nat_J

 

 


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kejw
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Re: DE24 (Keldholme lane) so slow broadband

Hello Nat

Yes it was offline because have been away over the weekend.

Have two computers using the same boardband but both are wired too. Would be good to see what you can do about this problem.

Kevin

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Re: DE24 (Keldholme lane) so slow broadband

Hey kejw,

Thanks for getting back in touch.

I've been able to run tests on the hub now, everything is reporting back well currently. I don't see any problems with power levels or SNR, there aren't any timeouts showing either.

The network segment also looks good, although there have been some periods of slightly higher peak demand over the past few days, this could be responsible for speed drops.

I'd need a bit more info to grasp the issue, is possible? Have you run any speedtests, if so, what sort of speeds are you getting? Are the slow speeds constant, or only during certain times (e.g. peak times)? Next time you find that things are slow, I'd recommend testing with the hub in modem mode to see if the speeds are any different. It'd be worth running a speedtest at the same time to evidence the changes, if there are any.

Let me know how you get on.

Kev

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twinoaks
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Re: DE24 (Keldholme lane) so slow broadband

Hello Kev

Just done a speed test via mybroadbandspeed.

Download 77.76

Upload 5.05

62 ms ping time

Virgin media cable available up to 300mb

Fibre optic broadband available between 2 & 80mb

Fastest phone line broadband up to 5mb

Standard phone line up to 4mb

Also another one

74.91 mb download

4.83 mb upload

41ms ping time

 

Hope that helps.

Kevin

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Re: DE24 (Keldholme lane) so slow broadband

Hi Kevin,

Thanks for keeping in touch Smiley Happy

I appreciate the tests you've completed so far. The above tests, are those taken while you're connected in Modem Mode? Please test on speedtest.net as it's a reliable platform.

Speak soon,

Heather_J

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twinoaks
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Re: DE24 (Keldholme lane) so slow broadband

Hi Heather

Just done two tests on SPEEDTEST as you asked.

Ping 11ms - Download 74.06 - Upload 4.38

Ping 12ms - Download 65.65 - Upload 4.99

It also said in bottom right hand corner Leicester hosted by Virgin Media.

Yet I'm in Derby.

 

Kevin

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Re: DE24 (Keldholme lane) so slow broadband

Hello again Kevin,

Thanks for your patience with this!

I've just tested your equipment again and now I'm seeing that your power levels are not right and you're getting a high amount of time-outs. Let's arrange for an engineer to call around to get this resolved. I'll send you a PM (purple envelope, top right) with the appointment info.

Catch you soon,

Take care.

Heather_J

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