Menu
Reply
  • 1
  • 0
  • 0
Jennyljenny
Joining in
105 Views
Message 1 of 2
Flag for a moderator

DE23 broadband cuts out

Can anyone help with my broadband, I'm trying to stream off it but it just keeps buffering. Argggghhhh
0 Kudos
Reply
  • 3.88K
  • 120
  • 203
Forum Team (Retired) Adam_L
Forum Team (Retired)
83 Views
Message 2 of 2
Flag for a moderator

Re: DE23 broadband cuts out

Hi Jennyljenny, 

 

Thanks for posting! I am sorry to hear that your broadband seems to cut out and buffers when trying to stream, I apologise for any inconvenience.

 

I have tested things from here and I can see that there's a lot of T3 time outs inside the Hubs logs and will require an engineer to attend and investigate this further for you.

 

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this all sorted for you.

 

Take care, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply