Menu
Reply
  • 125
  • 2
  • 30
Spitfire16
Up to speed
153 Views
Message 1 of 3
Flag for a moderator

Check my connection stats please

Hi Folks,

Been trying to stream video's and at random times it will pause and buffer - reloading the page will fix the issue.

I have included an BQM at the bottom of this page

I have noticed several T3's in the network log - is this of concern?

Downstream:

Downstream bonded channels Channel Frequency(Hz) Power(dBmV) SNR(dB) Modulation Channel ID
13067500003.240.3256 qam14
23227500003.240.3256 qam16
33147500003.438.9256 qam15
42987500003.538.9256 qam13
52907500003.438.9256 qam12
62827500003.538.6256 qam11
72747500003.540.3256 qam10
82667500003.740.3256 qam9
92587500003.740.3256 qam8
102507500003.740.3256 qam7
112427500003.740.3256 qam6
122347500003.940.3256 qam5
13226750000440.3256 qam4
142187500004.340.3256 qam3
152107500004.540.3256 qam2
162027500004.640.3256 qam1

 

 

Upstream : 

Upstream bonded channels Channel ID Frequency(Hz) Modulation Power(dBmV) Mode Channel Bandwidth(Hz) Symbol Rate (ksps)

639400000ATDMA41.864 qam64000005120
546200000ATDMA41.864 qam64000005120

 

Network Log

Network Log Date And Time Error Number Event Description

2016-11-02 01:38:06.0068000100DHCP FAILED - Discover sent, no offer received;CM-MAC=cxxx;CMTS-MAC=xxxx-QOS=1.1;CM-VER=3.0;
2016-11-02 01:39:21.0082000200No Ranging Response received - T3 time-out;CM-MAC=xxxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
2016-11-02 01:40:30.0068000100DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-11-02 01:44:35.0068000200DHCP FAILED - Request sent, No response;CM-MAC=xxxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
2016-11-02 01:45:46.0082000700Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=xxCMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0;
2016-11-02 01:48:05.0068000100DHCP FAILED - Discover sent, no offer received;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0;
2016-11-02 01:52:02.0082000700Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=xxx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0;
2016-11-02 01:52:42.0082000200No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
2016-11-02 01:52:44.0082000700Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
2016-11-02 01:53:24.0082000200No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
2016-11-02 01:53:25.0082000700Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
2016-11-02 01:53:55.0082000200No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
2016-11-06 21:16:16.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=xxxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
2016-11-08 04:44:21.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=xx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;
2016-11-08 04:44:21.0068010600DHCP Renew - lease parameters tftp file-V3c1310bb03cca99.cm modified;CM-MAC=xxxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
2016-11-09 03:23:29.0069010200SW Download INIT - Via Config file
2016-11-09 03:23:29.0069010800SW upgrade Failed after download - SW File corruption
2016-11-09 05:29:57.0069010200SW Download INIT - Via Config file
2016-11-09 05:30:08.0069010800SW upgrade Failed after download - SW File corruption
2016-11-10 07:31:26.0082000200No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0;

 

http://www.thinkbroadband.com/ping/share/747438043cc0023a4455291848c9b739.html

 

0 Kudos
Reply
  • 9.96K
  • 291
  • 624
Forum Team
Forum Team
106 Views
Message 2 of 3
Flag for a moderator

Re: Check my connection stats please

Hey there Spitfire16,

 

Thanks for posting to bring this to our attention, I can see the high amount of time-outs from our end too.

 

I do apologise for this, let's get it sorted. I'll get an engineer around to look into this for you.

 

Please check your inbox (purple envelope, top right) as I've sent you a message with appointment info.

 

Speak with you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 125
  • 2
  • 30
Spitfire16
Up to speed
100 Views
Message 3 of 3
Flag for a moderator

Re: Check my connection stats please

Heather,

Responded to your PM Smiley Happy
0 Kudos
Reply