Really sorry to hear you're having trouble with your connection.
I've located your account and I can see and issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Tech fan? Have you read our Digital life blog yet? Check it out
After you last assisted by arranging for an Engineer to visit I have had no change to the initial issue and I would hazard a guess that the woeful download times are NOT at peak times. The Engineer said he could not solve the problem and blamed server problems in the Walsall/Wolverhampton area and said he would make a comment in his report. In addition he suggested complaining a couple of weeks later. I did, in fact, complain. The Supervisor said there was a box problem and it would be solved in June and arranged for a £10 refund. I know, £10 doesn't sound a lot. I still have the problem of slow broadband download times as shown by netmeter.co.uk :
The offline services on the 21st of this month are attributable to fault ref: F005248619. The assigned network engineer managed to fix the problem and get all modems back online later that day.
The issue you were advised of when calling in is F004954303 and is for slow peak time speeds. This part of the network requires an upgrade but that won't commence until the pre-upgrade work has completed - the progress of this work is due to be reviewed on 26/07/2017.
I am sorry about this. If you'd like us to check for updates, on or around the review date provided, please post a request on here.
Thank you for your response. I am still surprised that you classify the times I have quoted as 'peak times'. My understanding of the term is a period when there is high utiilisation and Wikipedia suggests that "Typically, in the UK the peak hours are between 7 and 11 pm." You might have noticed that I refer to the slow times as being between 10:00pm to 02:00am (but possibly longer into the night). Even with the two hour outage of the TV and broadband aside I am really not getting my moneys worth and, from your reply, someone will look at the situation again in July which doesn't mean the problem will have been resolved. I will have suffered the aggravation of diabolically slow times, paying for a service that I am not getting plus my wife isn't happy with those two issues either and I get it in the blame for choosing Virgin. I will have been paying for and not getting the Vivid 200 for five months by July and with no guarantee that anything will be resolved. I think the time has come for me to consider my other options.