Thanks for the post! I am sorry to hear about your issues with your broadband connection being slow. I apologise for any inconvenience caused. I have tested things from here and I noticed that all both of your upstream power levels are too high and will need to be adjusted by one of our engineers.
I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this sorted for you.
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