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paul97
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Been getting slow speeds. Help?

Hi

Is there an admin online that could take a look at my broadband as I've been getting constantly slow speeds for the past few days. I've tried restarting the router several times but the best I have got so far is 20mb on a 100mb connection. But this is not stable. When I run the automatic test it says you are trying to fix it and to try again in 10 min. Please help.

Pm me for account details.

Paul
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Re: Been getting slow speeds. Help?

Hi paul97,

 

Welcome to the Community!

 

Really sorry to hear your having speed issues.

 

I've run a diagnostic on your equipment and I can see an issue with your Downstream Power levels. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to sort it out.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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