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brockleyman
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Area 21 - Poor evening speeds

hi there

I'm noticing really poor network speeds particularly in the evenings which can drop to around 1 or 2mbps at times, and is nowhere near the reported peak averages reported by Virgin.  I don't have problems during the day where i reach near the 50mbps i'm contracted to receive.  Just wondering if this is what i should be expecting?   I've attached some speedtest results for you.  These are taken using wifi as the ethernet port on my laptop is sadly broken.

Cheers

Clive

IP_ADDRESSTEST_DATETIME_ZONEDOWNLOAD_MEGABITSUPLOAD_MEGABITSLATENCY_MSSERVER_NAMEDISTANCE_MILES
82.23.61.10601-08-17 15:08GMT36.233.1213London, London0
82.23.61.10601-08-17 15:09GMT40.043.1514London, London0
82.23.61.10601-08-17 16:11GMT43.543.1214London, London0
82.23.61.10601-08-17 16:12GMT45.643.0812London, London0
82.23.61.10601-08-17 16:13GMT47.763.1612London, London0
82.23.61.10601-10-17 21:22GMT2.393.1516London0
82.23.61.10601-10-17 21:23GMT1.553.0718London0
82.23.61.10601-10-17 21:24GMT1.663.0817London0
82.23.61.10601-10-17 21:29GMT1.53.116London0
82.23.61.10601-10-17 21:30GMT1.673.0717London0
82.23.61.10601-10-17 21:31GMT2.083.0818London0
82.23.61.10601-10-17 21:32GMT1.413.1518London0
82.23.61.10601-10-17 21:33GMT1.923.1316London0
82.23.61.10601-10-17 21:36GMT2.583.0118London0
82.23.61.10601-11-17 19:51GMT4.983.0215London0
82.23.61.10601-11-17 19:54GMT8.863.0319London0
82.23.61.10601-11-17 19:55GMT6.613.0115London0
82.23.61.10601-11-17 19:56GMT11.973.0419London0
82.23.61.10601-11-17 19:59GMT9.393.0616Brentford0
82.23.61.10601-11-17 20:02GMT4.843.0615London0
82.23.61.10601-11-17 20:16GMT3.543.0715London0
82.23.61.10601-12-17 19:14GMT38.493.0614London0
82.23.61.10601-12-17 19:24GMT17.383.0817London0
82.23.61.10601-12-17 20:29GMT10.983.1518London0
82.23.61.10601-12-17 20:36GMT3.533.120London0
82.23.61.10601-12-17 21:01GMT3.213.0622London0
82.23.61.10601-12-17 21:02GMT2.413.0817London0
82.23.61.10601-12-17 21:11GMT4.143.1216London0
82.23.61.10601-12-17 21:20GMT2.213.1218London0
82.23.61.10601-12-17 21:23GMT2.523.0818London0
82.23.61.10601-12-17 21:34GMT1.97319London0
82.23.61.10601-12-17 21:52GMT1.843.0716London0
82.23.61.10601-12-17 22:05GMT1.653.0518London0
82.23.61.10601-12-17 22:07GMT1.963.0614London0
82.23.61.10601-12-17 22:50GMT1.773.0916London0
82.23.61.10601-12-17 22:51GMT1.793.0618London0
82.23.61.1061/13/2017 9:04 AMGMT39.393.1811London0
82.23.61.1061/13/2017 9:05 AMGMT393.1711London0
82.23.61.1061/13/2017 9:09 AMGMT39.023.0610London0
82.23.61.1061/13/2017 9:18 AMGMT40.263.2314London0
82.23.61.1061/13/2017 1:54 PMGMT43.333.0812London0
82.23.61.1061/13/2017 3:41 PMGMT49.983.1210London0
82.23.61.1061/13/2017 10:40 PMGMT5.333.0518London0
82.23.61.1061/13/2017 10:41 PMGMT4.083.0817London0
82.23.61.1061/14/2017 12:20 PMGMT12.673.0910London0
82.23.61.1061/14/2017 12:22 PMGMT24.143.1412London0
82.23.61.1061/14/2017 12:42 PMGMT51.133.0714London0
82.23.61.1061/14/2017 12:52 PMGMT24.513.1114London0
82.23.61.1061/14/2017 1:09 PMGMT47.663.1214London0
82.23.61.1061/14/2017 4:14 PMGMT10.223.0915London0
82.23.61.1061/14/2017 4:16 PMGMT12.333.1211London0
82.23.61.1061/14/2017 4:47 PMGMT40.513.0810London0
82.23.61.1061/14/2017 5:20 PMGMT38.153.1210London0
82.23.61.1061/14/2017 5:38 PMGMT14.533.214London0
82.23.61.1061/14/2017 7:29 PMGMT16.383.0915London0
82.23.61.1061/14/2017 7:32 PMGMT5.293.0714London0
82.23.61.1061/14/2017 7:35 PMGMT3.343.0614London0
82.23.61.1061/14/2017 7:45 PMGMT5.613.0814London0
82.23.61.1061/14/2017 7:48 PMGMT7.693.0715London0
82.23.61.1061/14/2017 8:59 PMGMT16.583.1415London0
82.23.61.1061/14/2017 9:49 PMGMT3.073.0914London0
82.23.61.1061/14/2017 10:37 PMGMT2.253.1217London0
82.23.61.1061/14/2017 10:49 PMGMT2.073.0120London0
82.23.61.1061/14/2017 10:51 PMGMT4.013.1118London0
82.23.61.1061/14/2017 10:59 PMGMT3.363.0816London0
82.23.61.1061/14/2017 11:00 PMGMT3.713.0915London0
82.23.61.1061/14/2017 11:02 PMGMT5.393.0616London0
82.23.61.1061/14/2017 11:04 PMGMT4.513.0314London0
82.23.61.1061/15/2017 11:02 AMGMT34.893.118London0
82.23.61.1061/15/2017 11:10 AMGMT42.53.0818London0
82.23.61.1061/15/2017 12:06 PMGMT32.493.0216London0
82.23.61.1061/15/2017 1:41 PMGMT18.143.0916London0
82.23.61.1061/15/2017 2:51 PMGMT7.593.0816London0
82.23.61.1061/15/2017 2:52 PMGMT19.653.1813London0
82.23.61.1061/15/2017 2:56 PMGMT23.783.117London0
82.23.61.1061/15/2017 2:58 PMGMT28.933.1511London0
82.23.61.1061/15/2017 2:59 PMGMT7.233.0919London0
82.23.61.1061/15/2017 5:55 PMGMT1.573.0814London0
82.23.61.1061/15/2017 9:00 PMGMT4.183.117London0
82.23.61.1061/15/2017 9:04 PMGMT1.783.1115London0
82.23.61.1061/17/2017 7:22 PMGMT29.023.0814London0
82.23.61.1061/17/2017 7:23 PMGMT33.663.114London0
82.23.61.1061/17/2017 7:35 PMGMT33.333.110London0
82.23.61.1061/17/2017 7:45 PMGMT22.663.1716London0
82.23.61.1061/17/2017 8:07 PMGMT6.393.0717London0
82.23.61.1061/17/2017 8:20 PMGMT9.093.1316London0
82.23.61.1061/17/2017 9:21 PMGMT3.733.0516London0
82.23.61.1061/18/2017 2:06 PMGMT52.213.0710London0
82.23.61.1061/18/2017 2:07 PMGMT45.013.1610London0
82.23.61.1061/18/2017 2:11 PMGMT50.873.1311London0
82.23.61.1061/18/2017 6:05 PMGMT36.573.1113London0
82.23.61.1061/18/2017 7:02 PMGMT22.633.1714London0
82.23.61.1061/18/2017 9:01 PMGMT2.83.0316London0
82.23.61.1061/18/2017 9:19 PMGMT5.023.0713London0
82.23.61.1061/18/2017 9:30 PMGMT2.313.0814London0
82.23.61.1061/18/2017 9:32 PMGMT4.063.1514London0
82.23.61.1061/18/2017 9:33 PMGMT4.192.8516London0
82.23.61.1061/18/2017 9:35 PMGMT3.343.0516London0
82.23.61.1061/19/2017 6:35 PMGMT37.883.2212London0
82.23.61.1061/19/2017 6:48 PMGMT38.732.9912London0
82.23.61.1061/19/2017 8:18 PMGMT18.473.116London0
82.23.61.1061/19/2017 9:03 PMGMT10.563.0716London0
82.23.61.1061/20/2017 9:00 AMGMT46.982.9910London0
82.23.61.1061/20/2017 12:10 PMGMT41.113.0611London0
82.23.61.1061/20/2017 1:45 PMGMT44.413.1112London0
82.23.61.1061/20/2017 6:40 PMGMT42.573.0711London0
82.23.61.1061/20/2017 7:18 PMGMT13.393.1116London0
82.23.61.1061/20/2017 9:30 PMGMT5.283.0238London0
82.23.61.1061/20/2017 10:23 PMGMT2.173.1615London, London0
82.23.61.1061/20/2017 10:24 PMGMT2.483.0817London0
82.23.61.1061/20/2017 10:33 PMGMT1.523.0618London0
82.23.61.1061/21/2017 11:25 AMGMT37.033.1212London0
82.23.61.1061/21/2017 12:21 PMGMT51.083.112London0
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SouthGrid_87
On our wavelength
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Re: Area 21 - Poor evening speeds

Yes this is exactly what is expected with VM in Area 21. Full speed during the day drop to max 3Mbps during peak hours. There's nothing to 'fix'. Your modem/router/Wifi is working perfectly it's just there are more subscriber in the area that VM can handle.

The fault reference has existed since late 2015 so that shows the capability of VM to increase the bandwidth, which is 0.

 

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Forum Team
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Re: Area 21 - Poor evening speeds

Hi brockleyman,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've run a diagnostic on your account and I can see an issue with your Downstream Power levels that'll need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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