What is the issue with area 20 yet again? I am getting 1mb some nights and can not do anything. I have put up with poor broadband for years and years simply because I do not want to go back to BT, and that is the only reason I stay with you.
Virgin would really help themselves if they told the truth about issues and did not BS us. Some of us do have some computer knowledge. I thought the latest DOCSIS iteration was going to be the almighty fix we have been waiting for. I don't call getting 1mb from 100 a fix.
These days most times I am on my pc I get great BB, but night time is getting to the point where once again I can’t do anything. What is going on? I call the number to see if there are any issues and it just states everything is fine. I can the help line and have to talk to someone who may as well be speaking Mandarin from the planet Pluto via two cans and a string for all the use they are.
Area 20 has been plagued for what must be 15 years now and I seem to get caught in it every time it goes haywire. £40 a month for BB and a phone line I don’t need is too much for this service.
So a £12 a month discount until it is resolved is not out of the question is it? Seeing as last time I got this exact response it was 2 years before it was fixed, and the time after that was about a year, and all the other times it just went on and on, and yet here we are again.