Menu
Reply
  • 32
  • 0
  • 1
Wisdom22
Tuning in
1,402 Views
Message 1 of 79
Flag for a moderator

+5 year customer

Alright I don't normally tend to have any issues with VM and I'd like to continue using your services as I have been for the last 5 years. Now if you are going to continue capping my speed between 6pm-11pm I am going to cancel your services.

 

Please look into this issue ASAP as it's extremely frustrating...

 

http://i.imgur.com/MIhaWgq.png

0 Kudos
Reply
  • 68
  • 1
  • 0
kaeres
On our wavelength
1,391 Views
Message 2 of 79
Flag for a moderator

Re: +5 year customer

Im very long with virgin as well and I have the same problems and believe me its not only us.
In my opinion after the whole "upgrade" thing virgin capacity is touching the ceiling thats why all users are experiencing speed/line quality problems.

 

 

speedtest (cat6a cable)
http://www.speedtest.net/my-result/4127583795

0 Kudos
Reply
  • 21.66K
  • 781
  • 3.11K
Superuser
Superuser
1,357 Views
Message 3 of 79
Flag for a moderator

Re: +5 year customer

not all users are having speed problems. What you see here is a very small set of the customers.
0 Kudos
Reply
  • 32
  • 0
  • 1
Wisdom22
Tuning in
1,320 Views
Message 4 of 79
Flag for a moderator

Re: +5 year customer

Different night, same issue...

 

http://www.speedtest.net/my-result/4129915804

0 Kudos
Reply
  • 32
  • 0
  • 1
Wisdom22
Tuning in
1,291 Views
Message 5 of 79
Flag for a moderator

Re: +5 year customer

0 Kudos
Reply
  • 4.95K
  • 146
  • 282
Forum Team (Retired) BenD_H
Forum Team (Retired)
1,268 Views
Message 6 of 79
Flag for a moderator

Re: +5 year customer

Hi Wisdom22,

 

Thanks for coming back to us here and sorry to hear that this is still ongoing. 

 

I've been able to look into this and certainly found that you're part of an ongoing over-utilisation, which we are working hard to resolved as soon as we can. 

 

Additional info to this, we do have a reference and date of review which which I'll post here:-

 

Ref:                  F003453177
Review date: 3rd June 2015 
 
Our apologies for the current affair, if you'd like to give our customer care team a call for a loss of service credit and possibly bump this post nearer to the date so we can keep an eye on it.
 
Many thanks.
 

Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 32
  • 0
  • 1
Wisdom22
Tuning in
1,232 Views
Message 7 of 79
Flag for a moderator

Re: +5 year customer

0 Kudos
Reply
  • 24
  • 0
  • 0
minefield
Tuning in
1,228 Views
Message 8 of 79
Flag for a moderator

Re: +5 year customer

we all get the speed cap at peak times and its crap ... unlike sky unlimited means unlimited !!

0 Kudos
Reply
  • 32
  • 0
  • 1
Wisdom22
Tuning in
1,163 Views
Message 9 of 79
Flag for a moderator

Re: +5 year customer

Unfortunately Sky isn't as quick as VM.

 

Anyway, back to crap speed again:

http://www.speedtest.net/my-result/4163421480

0 Kudos
Reply
  • 8.3K
  • 521
  • 2.3K
Superuser
Superuser
1,160 Views
Message 10 of 79
Flag for a moderator

Re: +5 year customer


minefield wrote:

we all get the speed cap at peak times and its crap ... unlike sky unlimited means unlimited !!


 

Unless you are on the base package you are extremely unlikely to hit the cap. Which FYI is on upload, not download. To be blunt I cant think of a legitimate reason for hitting VM's new fair usage policy. Even fairly upstream intensive apps wont come near it. MAYBE a shoutcast server or similair 24/7 might, but to all intents and purposes unlimited=unlimited.

 

Far more likely you are hitting over utilisation at certain times of day that being capped.

 

 


0 Kudos
Reply