Thanks for getting in touch to let us know that your internet has been down, I apologise for any inconvenience caused, I will do my best to help get this resolved for you.
I have run some tests from here and I can see that there's a number of T3 time outs inside the Hubs logs across the Upstream channels, I would like to arrange for this to be investigated further by one of our engineers.
I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll ensure this all gets booked and secured for you.
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