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JohnCusick
On our wavelength
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2mb (Area 22 / DA8 1NA) on a 150mb service

the internet was down briefly last week i think it was and tonight its ground to a halt! and i know 100% its not my hardware.

PLEASE FIX!!!!

 

as always the status page is as useful as a chocolate fireguard!!

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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: 2mb (Area 22 / DA8 1NA) on a 150mb service

Hi JohnCusick, 

Thanks for getting in touch to let us know that your internet has been down, I apologise for any inconvenience caused, I will do my best to help get this resolved for you.

I have run some tests from here and I can see that there's a number of T3 time outs inside the Hubs logs across the Upstream channels, I would like to arrange for this to be investigated further by one of our engineers.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll ensure this all gets booked and secured for you.

Take care, 

Thanks, 

Adam.


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