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MrWin92
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200mb vivid only getting 50mb

I had virgin media installed this morning and since the install i have only been able to get 50mb download speed although my online account says i have 200vivid activated. i have checked the primary downstream service flow on my router which i understand should be 220000000 but mine is 21823680. is my router set up wrong?

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Superuser
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Re: 200mb vivid only getting 50mb

How are you connecting wired or wirelessly?

If wireless, try wired directly to the hub with a Cat 5e cable or better with a device equiped with a gigabit ethernet network card.

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Forum Team
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Re: 200mb vivid only getting 50mb

Hi MrWin92, 

 

Welcome to the forums. I am sorry to see you have been having trouble with your connection.

 

I have taken a look and everything seems to be ok from this side. 

 

Have you had a chance to follow griffin's advice at all as it will help us to see what has been happening with your connection. 

 

It may also help to see a BQM (please be aware link is external and we're not responsible for its contents).

 

Speak to you soon. 

 

Emma


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