11 Right to prevent processing for purposes of direct marketing.
(1)An individual is entitled at any time by notice in writing to a data controller to require the data controller at the end of such period as is reasonable in the circumstances to cease, or not to begin, processing for the purposes of direct marketing personal data in respect of which he is the data subject.
(2)If the court is satisfied, on the application of any person who has given a notice under subsection (1), that the data controller has failed to comply with the notice, the court may order him to take such steps for complying with the notice as the court thinks fit.
[F1(2A)This section shall not apply in relation to the processing of such data as are mentioned in paragraph (1) of regulation 8 of the Telecommunications (Data Protection and Privacy) Regulations 1999 (processing of telecommunications billing data for certain marketing purposes) for the purposes mentioned in paragraph (2) of that regulation.]
(3)In this section “direct marketing” means the communication (by whatever means) of any advertising or marketing material which is directed to particular individuals.
Also I received a text message with a number I could text to stop these marketing calls. I deleted the text so could you tell me where to send 'NO' to?
Marketing texts should also cease under the above request, see Section 11 part 3.
Those telephone numbers do look like Virgin Media numbers but the number presented to you can be easily faked (ie, a scammer could get any number to show when they call you), so don't rely on the telephone number shown to determine if it is genuine.
I would never give out any information on an unsolicited call regardless of who they say they are. If you are actually expecting the call then that is different.
If you are at all unsure it is always best to hang up and call back on the regular contact number. You would be best also contacting Virgin Media and advise them that you do not wish to receive marketing phone calls.
If I have helped please feel free to give 'Kudos' by clicking on the thumbs up icon against any of my posts. If I have helped to solve an issue you can also click on the 'Mark As Helpful Answer' link to mark it as helpful.