Menu
Reply
Highlighted
Tuning in
  • 6
  • 0
  • 0
Registered: ‎26-11-2014
Message 1 of 2 (120 Views)

Talk to team password

How do I re-set my security password that I am asked for regarding telephone help calls ?
Reply
0 Kudos

Accepted Solutions
Superuser
  • 16.06K
  • 1.4K
  • 2.56K
Registered: ‎11-08-2009
Message 2 of 2 (221 Views)
Helpful Answer
confirmed by CliveDorey
3 weeks ago

Re: Talk to team password

When you speak to a Customer Service agent, they can take you through alternate security and reset it for you.

In the automated system, if you don't enter anything at the password character prompts, you will bypass it after a short while and get the options to be put through to someone.
**********************************
I work for Virgin Media - but all opinions posted here are my own

See where this Helpful Answer was posted

Reply
0 Kudos

All Replies
Superuser
  • 16.06K
  • 1.4K
  • 2.56K
Registered: ‎11-08-2009
Message 2 of 2 (222 Views)
Helpful Answer
confirmed by CliveDorey
3 weeks ago

Re: Talk to team password

When you speak to a Customer Service agent, they can take you through alternate security and reset it for you.

In the automated system, if you don't enter anything at the password character prompts, you will bypass it after a short while and get the options to be put through to someone.
**********************************
I work for Virgin Media - but all opinions posted here are my own
Reply
0 Kudos