i am a novice at all this but i will note below what the issues is.
in short we have had a sh3 fitted and since then we have had intermittent drop out when on line, the wired xbox1 logs of live and kicks my profile out (not able to play online) my laptop cant connect wireless, our other xbox's have the same issue too. it only happens for a few seconds and its not enough time for me to run any tests. i do see on the xbox that the ipv4 info disappears and the nat connection goes from open to blank too. the issue happens both wired and wirelessly
we have had the sh3 replaced 3 times (when they are here for all 5 minutes checking) and have been told on the last visit they think its an u/stream issue not going to be resolved until March17.
im not very hopeful about this. i have been with virgin since the telewest days and have never had service like this before.
every 5 to 10 minutes we get kicked out, when we speak to the call centre they see it is looking connection once to twice a day.
need someone to help before i throw in the towel on this.
Thanks for posting! Sorry to hear about your issues with you upstream. I apologise for any inconvenience caused.
I have tested things from here and it would seem that your Hub is offline, is this due to it being switched off from your end? If so, please respond to me here at a time when it will be on and available for testing.
If it's not, then an engineer will need to attend. I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this all sorted for you.
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I see that the Forum Team has avoided using a term such as 'utilisation fault' like they used to do. Of course it may be something technical requiring e.g. New optical equipment that has a delivery lead time (unlikely).
so you might do well to ask if the ticket does indeed show 17-April as the hoped for END date or whether it is a REVIEW DATE.