you are best to ring it takes VM a week or more to get to threads
Thanks for letting us know about your issues with your arrow light flashing green and having no WiFi, I apologise for any inconvenience caused.
I have tried to test your connection from here but I was unable to locate any of your details via your forum account, in order to proceed with diagnostics I will need some information from you.
I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with diagnostics. Please respond to me there and I'll ensure this gets sorted for you.
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