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Sloydie
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Super hub 3

I've had my own connection installed now for about 2 weeks (after 6 years coupled with next door- long story!) and my broadband is better but the strength goes up to about 37mbps then gradually goes back down and stops about 10mbps, I've read that the superhub 3 holds a constant connection, how do I get hold of one of these as I stream and it's constantly buffering?
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Re: Super hub 3

Hi Sloydie,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your connection.

 

I've checked out your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004477822). Our technicians are working to get this sorted as soon as possible and have set a review date of 25th January 2017.

 

I've also picked up an issue with your Downstream Power levels that will require a technician to fix. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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