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BrianSowter
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No service for 6 days

I have had no service for 6 days.  Router has been changed 3 times  here is the network log after factory reset;

 Any ideas?

12/12/201615:42:16 GMT84000510Downstream Locked Successfully
12/12/201615:42:16 GMT84020300MDD message timeout
12/12/201615:42:15 GMT84020200Lost MDD Timeout
12/12/201615:42:02 GMT82000200No Ranging Response received - T3 time-out
12/12/201615:42:02 GMT82000200No Ranging Response received - T3 time-out
12/12/201615:42:01 GMT73000200REG RSP not received
12/12/201615:42:01 GMT73027100T6 Timeout and retries exceeded
12/12/201615:42:01 GMT73025103Registration RSP rejected unspecified reason
12/12/201615:42:01 GMT84010100RCP-ID in RCC not supported
12/12/201615:42:00 GMT68000407TOD established
12/12/201615:41:55 GMT66050310Auth Success - Web login successful.
12/12/201615:41:50 GMT82000200No Ranging Response received - T3 time-out
12/12/201615:41:49 GMT82000200No Ranging Response received - T3 time-out
12/12/201615:41:35 GMT84000510Downstream Locked Successfully
12/12/201615:41:34 GMT84020300MDD message timeout
12/12/201615:41:18 GMT68000407TOD established
Time Not EstablishedTime Not Established82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
Time Not EstablishedTime Not Established84020300MDD message timeout
Time Not EstablishedTime Not Established84020200Lost MDD Timeout
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Forum Team (Retired) Adam_L
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Re: No service for 6 days

Hi BrianSowter, 

Thanks for getting in touch!  I am sorry to hear about your issues with no service for 6 days, I apologise for any inconvenience caused.

I have tested things from here and I can see that your upstream power levels are too high and in order to proceed with resolving this for you an engineer will need to attend. 

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this all sorted for you.

Take care, 

Thanks, 

Adam.


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