Had been having intermittent internet access problems in TW1 for about a week before went on holiday ten days ago. Came back end of last week to no internet at all Dialled 150 and got recorded message saying problem now fixed and undergoing final testing. Service would resume at around 12 am. It did not, message has changed to "this is a really complex issue so taking a little longer than usual to fix" and there it sits. The official Service status report is completely wrong and merely says ""fault with logging out, engineer on the way." Thing is how do you get past the pre recorded message to find out what it actually happening and when it will be fixed? (Sending this via 3rd party dongle on laptop. Not what I am paying £100 month to VM for........)
Just hang on at the end of the message (zero maybe).. I've done this twice and got them to run tests and try and get some sort of explanation, stock reply of 'complex issue' changed yesterday when the operator said that all home visits had been cancelled for the week and everyone was working on it???
Been with them 2 1/2 years and despite a debacle in the first fortnight I've not had any issues, this one's a nightmare, and as someone who knows plenty about comms I'd much rather a proper explanation. Beginning to wonder whether there's infrastructure being compromised in some way, it certainly isn't someone's gone through line...
Still no Internet , now 4 days and could be more as we were on holiday until Friday. Anyone know how widespread this problem is? I just get a recorded message saying it is a "really complex issue" with my own postcode inserted (TW1) so I don't know how big an area is affected. My son who lives in Wimbledon says he had major problems a few weeks back but now his connection is fine. I signed up for text updates on progress from VM but have had nothing. Anyone spoken to them lately?
OK spoke to someone in the call centre and said I have had no internet access since last week. Me: "My internet has been down since last week. Can you tell me what is happening?" Call Centre: "Please hold while I check." Call Centre: "Please hold while I print out the status." Call Centre: "Could you continue to hold please, I need to check something else." Call Centre: "There is an outage in your area. Staff are working on it now and we hope to have it fixed on Friday 2st October." Me: "What is the problem? It will be over a week." Call Centre:" I apologise for the inconvenience (repeats previous sentence.)" Me: "Yes but what is the problem and why is it taking so long to fix." Call Centre: repeats previous sentence.
Do VM have any idea what they are doing? Does anyone? Who is affected?