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Louharg
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New customer... do I need an engineer?

My mum currently has Virgin media. I am soon moving to my own house and have tried to sign up for a VM package. Originally it said I could have a QuickStart package but now I've gone through the process of trying to purchase it's trying to send out an engineer. Do I need one? I know exactly how to set it up and as I work I can't be at home to wait for an engineer to show me how to use a system I've been using for years! The house already has VM. Any advice?

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Re: New customer... do I need an engineer?

Hi Louharg,

 

Thanks for posting!

 

Sorry to hear you're having trouble getting a Quickstart set up.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details from you and check this out.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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