My mum currently has Virgin media. I am soon moving to my own house and have tried to sign up for a VM package. Originally it said I could have a QuickStart package but now I've gone through the process of trying to purchase it's trying to send out an engineer. Do I need one? I know exactly how to set it up and as I work I can't be at home to wait for an engineer to show me how to use a system I've been using for years! The house already has VM. Any advice?