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SonarUK
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New connection 10meg but should be 200

Do These stats look fine for a new connection? Does it take a while for the line to be steady/solid?

I did the test through the VM site not to sure what that does but it didn't help.

The same equipment was working fine at the previous address (moved house).

Status: http://imgur.com/CrK7RL2
Downstream: http://imgur.com/o7FQsm1
Upstream: http://imgur.com/rvTO11R
Speedtest.net: http://imgur.com/PWbVf9v







Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3
Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0
xBox Support: http://bit.ly/1lE2QrK
Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

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Moderator
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Re: New connection 10meg but should be 200

Hi SonarUK,

 

No updates as of yet. We'll have to wait for the review date 06/04/16.


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Superuser
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Re: New connection 10meg but should be 200

working speed is instant - downstream levels are at the high end - that may be the problem - VM need to have a look - are the speed tests wired or wifi - test wired and try a test in modem mode

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SonarUK
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Re: New connection 10meg but should be 200

tests are wired - the DS was -3 (I think) at the previous address I thought they looked high.




Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3
Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0
xBox Support: http://bit.ly/1lE2QrK
Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

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Superuser
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Re: New connection 10meg but should be 200

they are not a disaster and that may not be the problem but its a pointer - is the problem 24/7 or just peak times - was not sure what the speedtest results were saying as some showed 200 - if they were yours then your problem looks like utilistion - but if that was just a grab from many users you would be best to make that clear

as said VM will have a look and comment - they take a few days to get to threads

are you speed testing using an xbox - i have a memory that that can give wrong results - may be wrong on that

 

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SonarUK
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Re: New connection 10meg but should be 200

The tests are done by me, the install was on the 13th - those 200's are the only 200+ ive seen so far.

laptop tests. previous house was always 210+ wired or 5ghz(ac) equipment is fine.

I think this area is screwed.

10meg at posting, its actually gone up to 20ish now

the xboxes arnt gonna like these spikes unless it goes solid! we only moved in on the 12th so they hiding in boxes for now.




Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3
Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0
xBox Support: http://bit.ly/1lE2QrK
Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

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Superuser
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Re: New connection 10meg but should be 200

it might be the high downstream levels but looking at the times of the tests i gamble on utilisation - see what VM say - if its that they will give you a review date that will likely move into the future - if you happen to talk to offshore their fix dates are rubbish - they are review dates

you have a number of choices - put up with it and claim a reduction in your bill until its fixed but that could be a long time or jump ship if you have a good alternative

you have 14 days from the install date to do that - after that you are locked into your contract - theres arguments about consumer law but take it as its not easy to get out free - max cost is £240 - again dont believe anyone who asks you to give it a few weeks and if it does not improve you can leave - the 14 days is all there is

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SonarUK
Superfast
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Re: New connection 10meg but should be 200

Its fine through the night, well check it later to see if it drops, latest few tests show the connection working.

I think VM still might send an enji though to lower power levels from reading others posts.


2/15/2016 6:53 AM GMT  206.90 Mb/s 12.39 Mb/s 16 ms Manchester ~ 100 mi Share
2/15/2016 4:37 AM GMT  208.53 Mb/s 12.45 Mb/s 16 ms Manchester ~ 100 mi Share
2/15/2016 1:29 AM GMT  203.38 Mb/s 12.43 Mb/s 15 ms Manchester ~ 100 mi Share
2/15/2016 1:28 AM GMT  203.18 Mb/s 12.30 Mb/s 16 ms Manchester ~ 100 mi Share
2/14/2016 8:24 PM GMT 15.11    Mb/s 12.15 Mb/s 20 ms Manchester ~ 100 mi





Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3
Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0
xBox Support: http://bit.ly/1lE2QrK
Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

www.twitch.tv/familycreations

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Superuser
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Re: New connection 10meg but should be 200

theres not a lot wrong with the connection that changing power levels will change imo - the speed tests scream utilisation - vm will confirm - or not - if it is utilisation i would suggest you will see it get worse before it gets better and the timeframe could be long - a year or more

you are within your 14 days - keep that in mind 

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SonarUK
Superfast
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Re: New connection 10meg but should be 200

different story today everything is 150-210, well find out later if it spit its dummy out around 6 (touch wood it doesn't)




Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3
Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0
xBox Support: http://bit.ly/1lE2QrK
Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

www.twitch.tv/familycreations

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SonarUK
Superfast
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Re: New connection 10meg but should be 200

its gotta be the area the connection has gone, it died in between 6pm and 10pm

2/15/2016 9:38 PM GMT 25.52 Mb/s 12.32 Mb/s 20 ms Manchester ~ 100 mi Share
2/15/2016 12:44 PM GMT 152.33 Mb/s 12.28 Mb/s 16 ms Manchester ~ 100 mi

 

Network Log

First TimeLast TimePriorityError NumberDescription
15/02/2016 21:41:00 GMT15/02/2016 21:41:00 GMTWarning (5)66050310Auth Success - Web login successful.
15/02/2016 11:32:54 GMT15/02/2016 11:32:54 GMTError (4)68010302DHCP WAN IP - ----------------------
15/02/2016 11:32:03 GMT15/02/2016 11:32:03 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
15/02/2016 10:27:47 GMT15/02/2016 10:27:47 GMTWarning (5)66050310Auth Success - Web login successful.
15/02/2016 07:07:42 GMT15/02/2016 07:07:42 GMTError (4)68010302DHCP WAN IP - -----------------------
15/02/2016 07:06:51 GMT15/02/2016 07:06:51 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully




Offline System Update Diagnostic Tool on Xbox One: http://bit.ly/1e8bSs3
Network ports used by Xbox Live on Xbox One: http://bit.ly/1dCNLm0
xBox Support: http://bit.ly/1lE2QrK
Xbox One operating system versions and system updates: http://bit.ly/1NiJS1j

www.twitch.tv/familycreations

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