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StevieMG
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Green lights

Just got TV and fibre installed keep losing signal and all three green light are on.... please help
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Forum Team (Retired) Adam_L
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Re: Green lights

Hi StevieMG, 

Thanks for letting us know about your issues with no service, I apologise for any inconvenience caused.

I have run some checks form here and I noticed that you're only locking onto one upstream channel, an engineer will need to attend and investigate this further for you.

I will send you a PM (Purple envelope at the top) detailing what's needed in order to proceed with making the booking, please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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StevieMG
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Re: Green lights

Hi Adam

Thanks for responding....
got an engineer booked for tomorrow will let him know what you found, hopefully we get this resolved... will post the results
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Forum Team
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Re: Green lights

Hey StevieMG,

Thanks for the keeping in touch Smiley Happy

I've just this moment replied to your other post regarding this.

Please post an update for us when you can.

Take care.

Heather_J

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