Thanks for letting us know about your issues with no service, I apologise for any inconvenience caused.
I have run some checks form here and I noticed that you're only locking onto one upstream channel, an engineer will need to attend and investigate this further for you.
I will send you a PM (Purple envelope at the top) detailing what's needed in order to proceed with making the booking, please respond to me there and I'll get this sorted for you.
Tech fan? Have you read our Digital life blog yet? Check it out
Thanks for the keeping in touch
I've just this moment replied to your other post regarding this.
Please post an update for us when you can.