Does anyone else have any issues with the Superhub 2 losing all wifi signal when using Facetime? About 5 mins into each Factime call, wifi disconnects and the only way to get it back is to reset the hub. All wired connections remain active.
I've looked at the status logs and it appears that I always get T4 errors around the time of the disconnect. Is this linked or just coincidence?
I only experience the disconnect issues when using Facetime - We have several tablets, phones and laptops connected wirelessly and a SonosBridge, an EE signal booster and a powerline network connected via Ethernet with no issues whatsoever.
First and only (so far) problem with the Superhub, but it's really annoying...
Odd, a T4 error indicates a connection drop to VM's servers and should take out all devices connected to the hub, regardless of a wired or wireless connection. Wireless connections cannot cause a T4 error.
Posting the Hub's power levels and network logs in full might shed a bit more light.
Are you using the 2.4Ghz or 5Ghz wireless network when you lose your Facetime connection?
Hello, did this issue get fixed for you? I have exactly the same frustrating issue and when I called support they thought is was an issue with my super hub, but didn't fix anything. All FaceTime calls break off after a couple of minutes, and the wifi signal is lost for all devices even though the lights on the front say otherwise. So annoying.
Sorry to hear that when you use FaceTime it will disconnect.
When I checked your account I could see that the upstream power levels were high, which could be causing this issue. For this I would like to book an engineer for you. I have sent you a PM (red envelope icon, left corner) with some details for you to confirm please.