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gpmail
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Exterior wall box replacement

Virgin media engineers fixed a fault in the street a few weeks back and had to work on my connection. Just noticed that they took the front off the box and have not put it back, no where to be seen. I guess this is not good news once rain starts to get into the connection.

How do I get it replaced, there is no email or online facility to raise a fault that I can find? Live web chat always says 'try later'

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Dave_cq
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Re: Exterior wall box replacement

Probably best to phone for an engineer's visit.  Don't waste your time with the offshore call centre, they are worse than useless.  Contact the UK based Retentions Team, they can deal with much more than just retentions.    150 from a VM phone (free) or 0345 454 1111 from any other phone (standard rate) and follow the prompts  1  >  4  >  5  to 'Thinking of leaving us'.

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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Forum Team
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Re: Exterior wall box replacement

Hello gpmail,

Thanks for posting and a big welcome to the community Smiley Very Happy

Really sorry to hear about the exposed cables, let's get someone out to take a look at this.

I'll drop you a PM (purple envelope, top right) to arrange a visit.

Speak with you soon,

Take care.

 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Forum Team
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Re: Exterior wall box replacement

Hello gpmail,

Hope you're well Smiley Happy

I just wanted to pop by and see how you're getting on following the engineer visit?

Let me know how it went and if there's anything else I can help you with.

Catch you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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gpmail
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Re: Exterior wall box replacement

Thanks Heather, all sorted and looking much better, thanks for your help.

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