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cc275
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Broadband keeps disconnecting

Over the past couple of months we have been having problems with our broadband disconnecting. This is now happening several times a day. Sometimes we can just reconnect other times we need to restart the hub. We have spoken to VM a couple of times over the past week and they have changed some settings their end but it's still happening. This is now becoming really annoying as it's happening so often. We live in the CB24 area and have a super hub2 using a wireless connection. Does anybody have any ideas how to solve this problem??
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Dave_cq
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Message 2 of 6
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Re: Broadband keeps disconnecting

It would be useful to see your Upstream and Downstream power levels.

To access the hub's management screens enter 192.168.0.1 in the URL of your browser.  Do not sign in you just want to look at Router Status.  Post the data from the two screens here and someone will have a look at them.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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cc275
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Re: Broadband keeps disconnecting

Hi

Thank you for the reply.

Downstream
 
DS-1
DS-2
DS-3
DS-4
DS-5
DS-6

Upstream
 
US-1
US-2
US-3
US-4
Channel Type
2.0
N/A
N/A
2.0
Channel ID
34
N/A
N/A
32
Frequency (Hz)
25800000
N/A
N/A
39400000
Ranging Status
Success
Other
Other
Success
Modulation
64QAM
N/A
N/A
64QAM
Symbol Rate (Sym/sec)
5120000
N/A
N/A
5120000
Mini-Slot Size
4
N/A
N/A
4
Power Level (dBmV)
44.00
N/A
N/A
45.50
T1 Timeouts
0
0
0
0
T2 Timeouts
0
0
0
0
T3 Timeouts
0
0
0
0
T4 Timeouts
0
0
0
0

Thanks in advance

 


DS-7
DS-8
Frequency (Hz)
203000000
211000000
219000000
227000000
235000000
243000000
251000000
259000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Channel ID
1
2
3
4
5
6
7
8
Modulation
256QAM
256QAM
256QAM
256QAM
256QAM
256QAM
256QAM
256QAM
Symbol Rate (Msym/sec)
6.952000
6.952000
6.952000
6.952000
6.952000
6.952000
6.952000
6.952000
Interleave Depth
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)
-1.17
-1.48
-1.64
-1.65
-1.62
-2.16
-2.04
-1.83
RxMER (dB)
37.94
37.94
37.36
37.64
38.26
37.94
37.94
37.94
Pre RS Errors
9696
9548
1443
1651
486
452
1083
460
Post RS Errors
276
309
932
294
298
291
925
308

 

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Dave_cq
Trouble shooter
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Message 4 of 6
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Re: Broadband keeps disconnecting

Well those stats, power levels and SNR, are all within the specified ranges so no obvious clues there that I can see.  Sorry, but hopefully a member of the Forum team can pick this up and do some more investigation for you.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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cc275
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Re: Broadband keeps disconnecting

Thank you for taking to time to look

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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Message 6 of 6
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Re: Broadband keeps disconnecting

Hi cc275, 

 

Thanks for letting us know about your issues with your broadband disconnecting, I apologise for any inconvenience caused.

I have run some checks from here and I can't see anything out of the ordinary, no errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.

Are you still having these issues? If so, please respond to me here with a recent copy of your Hubs logs for me to compare with the data we have here.

Also, how are you connected wired or wireless?

Are there any noticeable changes to the Hubs light sequence when the connection drops?

You can try a factory reset of the Hub to see if that helps improve things for you.

Take care, 

Thanks, 

Adam.

 


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