Hi,I placed an upgrade order on the app as my 18 month terms was coming to an end. I got the pre contract docs, and then once order was placed received an order confirmation with an order number etc and an estimated 'install' date of today. Upgrade ...
I have just had broadband installed and was asked to create a My Virgin Media account as soon as my order was placed. I tried to do this and got stuck in an endless loop of "verification link expired" even though I was clicking the link almost instan...
According to my bill I've spent £6.99 on said service on 24/04/2024 which I know is impossible as I was aboard on holiday at the time.Live chat are about as much use as a wet sponge and tell me I am liable for the charge when I don't understand how I...
I recently purchased an upgrade to gig1 internet speeds on April 26, I got an email confirming my upgrade with an estimated activation date which was Monday 29 April but I haven’t received any updates and there’s no change in my speed. Can anyone hel...
Good afternoon! I'm having an issue where I’m still waiting for my £50 referral to be paid out. It’s been pending for over 6 months - I’ve contacted Aklamio and they told me it’s down to virgin media to deal with this, but virgin say it’s up to Alk...
Hi VM,So, the charges you slapped on my account for non-kit return are sorted. It was 100% a VM issue and VM Staff eventually turned up without an appointment (VM having cancelled on the morning of the original agreed appointment) the day before the...
Hi guys, been with VM for 18 months, have Gigabit internet, TV in 2 rooms with Sky Sports, TNT and Sky Movies and an o2 Sim. My original price was £60 VM, £30 O2. When my contract ran out my price just for VM was going to go up to £170, after speakin...
I need to unlink my Netflix account from my VM account as I no longer use the account that is currently linked and would like to link my new Netflix account to my package.I called VM and was told I need to do this through Netflix but Netflix have adv...
My contract expires shortly and I have received a few emails and texts from Virgin that contain a link to look at my renewal offers. However, when clicked they all take me to a “Oops looks like something has gone wrong” page. If this a known error an...
