Account - Cable
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renewal offer
Hello,In My Virgin Media profile I could see some renewal offers, I accepted one of them. I got an email with an order reference number and a pre-contract sheet. It seems all was done, with an activation date of the new package for 30 April. Nothing ...
VM charged me wrong bill (5 times from previous one) after moving home and new contract without consent
I joined VM in Feb 2023 (18 months Broadband with VM) with a promotional price £14.99, which expires in Aug 2024 theoretically.I moved home in March and notified VM around 21 March for 'MOVE HOME' via live chat with nothing change on my plan, just st...
Unable to contact Virgin re contract status
My contract ended recently and I was bombarded with confusing options via email. I wanted, and hopefully got, a continuation on a 30 day rolling basis with no changes to services. I have since received an email with a copy of my contract saying I a...
I wasn't offered a 360 box..
Afternoon all..I was offered a free Stream box with my upcoming broadband installation.No problem at all.But why wasn't I given the option of a 360 box? Thanking you.
Brown cable box cover missing
HiThe cover to my external cable box has gone missing in recent bad weather. Can you contact me to organise fitting of a new cover.Thanks.
Resolved! Virgin media keep upgrading my mother’s package?
My mother is just about to turn 90 this month, for some reason her package keeps getting upgraded to watch movies and Asian tv, both are not things she requires.ive been back and forward with your staff and unfortunately it still keeps happening.my m...
Router returned
I returned my old router as requested weeks ago. I have the yodel returns receipt and a tracking code. Yet am getting threatening emails and texts saying that I will be charged £40. Not great experience of VM tbh!
Can't download latest bill
Got the email today saying my latest bill was ready. Click on the link in that email "View this bill" and it just takes me to https://my.virginmedia.com/ebill/view which is a blank page.Log into my account, click on "Show your bill", just takes me to...
Help - 14 day cooling off period problems
I've given my notice to completely leave virgin total disconnection (Bye) 14 day cooling off but they have said it will be 30 days notice PLEASE HELP
What is happening to Virgin Media???
I set up an account early last year. A confirmed install date was made for the middle of March. It wasn't installed until the 26th October! They did the external work on the wrong house and kept trying to do the internal work even though the external...
