I set up an account early last year. A confirmed install date was made for the middle of March. It wasn't installed until the 26th October! They did the external work on the wrong house and kept trying to do the internal work even though the external...
My mother is just about to turn 90 this month, for some reason her package keeps getting upgraded to watch movies and Asian tv, both are not things she requires.ive been back and forward with your staff and unfortunately it still keeps happening.my m...
Afternoon all..I was offered a free Stream box with my upcoming broadband installation.No problem at all.But why wasn't I given the option of a 360 box? Thanking you.
My contract ended recently and I was bombarded with confusing options via email. I wanted, and hopefully got, a continuation on a 30 day rolling basis with no changes to services. I have since received an email with a copy of my contract saying I a...
Hi,I placed an upgrade order on the app as my 18 month terms was coming to an end. I got the pre contract docs, and then once order was placed received an order confirmation with an order number etc and an estimated 'install' date of today. Upgrade ...
I have just had broadband installed and was asked to create a My Virgin Media account as soon as my order was placed. I tried to do this and got stuck in an endless loop of "verification link expired" even though I was clicking the link almost instan...
Following on from what Oscar1820 has said, I have authorisation to renew my Dad’s package as he doesn’t get a lot of the jargon. I phoned Virgin after they’d botched several attempts at contacting him and renewing (they’d said they’d renewed his cont...
My contract expires shortly and I have received a few emails and texts from Virgin that contain a link to look at my renewal offers. However, when clicked they all take me to a “Oops looks like something has gone wrong” page. If this a known error an...
I recently purchased an upgrade to gig1 internet speeds on April 26, I got an email confirming my upgrade with an estimated activation date which was Monday 29 April but I haven’t received any updates and there’s no change in my speed. Can anyone hel...
