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Making Waves
Lotte1970
Posts: 6
Registered: ‎11-05-2012

0845 vs 0333 Virgin customer services

There was a fault with my newly installed Virgin media phone line, so I had to use my mobile to call customer services. I've just received the bill and was charged £4.45 for a fruitless 10 min call to customer services where I didn't even manage to speak to anyone. However, the 0333 number supplied when I went online to get help was free. Why isn't this made clear?

 

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The Sorter
Gordy1965
Posts: 880
Registered: ‎26-05-2010

Re: 0845 vs 0333 Virgin customer services

In future if you ever have to use an 0845 or other number like this use the website below to search for a free alternative.........there usually is one for most companies.

 

http://www.saynoto0870.com/search.php

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Making Waves
smithsinha
Posts: 7
Registered: ‎10-07-2012

Re: 0845 vs 0333 Virgin customer services

03 number is free phone number, if you had applied for free service. In this caller need not to pay the bill . The company or owner of the company has to pay for the every call.



0333 numbers

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Clever-clogs
jbnm
Posts: 53
Registered: ‎03-05-2012

Re: 0845 vs 0333 Virgin customer services

03 calls aren't free -- but they are often included in allowances.  

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Brainbox
pooky2483
Posts: 127
Registered: ‎23-03-2010

Re: 0845 vs 0333 Virgin customer services

The Web page is;

http://store.virginmedia.com/phone/phone-fibre-optic/about-virgin-media-fibre-optic/how-much-do-call...

 

and the documents(pdf) you need are;

010612NonGeoV1.pdf

010313Residential-Cable-V1.pdf

 

HTH :smileyhappy:

Ubuntu 12.04 LTS (64bit) / Chrome / 2 * TiVo 1Tb / Phone & BB XL (60Mb)

Ubuntu Sticker Outlet - Visit System76 and select 'Free Stickers' for contact details.
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Specialist
Tudor
Posts: 173
Registered: ‎30-07-2010

Re: 0845 vs 0333 Virgin customer services

When my landline phone went wrong I managed to get the 789 people to redirect the call at no cost.
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Superuser
BenMcr
Posts: 12,821
Registered: ‎11-08-2009

Re: 0845 vs 0333 Virgin customer services


Tudor wrote:
When my landline phone went wrong I managed to get the 789 people to redirect the call at no cost.

You can call 150 for free from a Virgin mobile

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I work for Virgin Media - but all opinions posted here are my own
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Superuser
Swt4ajp
Posts: 11,666
Registered: ‎20-06-2010

Re: 0845 vs 0333 Virgin customer services

you can ring 0333 000 3101

(01,02,03 numbers are included in the landline bundles "as per your bundle" or included in your mobile bundle allowance)

 

if you are a virgin landline customer then you can look at this list for the call charges

http://store.virginmedia.com/content/dam/eSales/Downloads/010313Residential-Cable-V1.pdf

 

as where as most other companies like bt sky talk talk or any other provider then majority of 0845 numbers are included within the allowance of your bundle

 

_______________________________________________________
Swt4ajp
Virgin Media Superuser

GamesUnited Community, GamesUnited blog
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