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run
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no broadband connection for 2 whole days

Hello, I'm in area 15 and been with VM a week but had no broadband connection the whole of 1 march 2017 and anothe whole day a few days before that. Did anyone else in the same area experience the same problem?

Thanks for your time.

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Re: no broadband connection for 2 whole days

Hi run, 

 

Thanks for getting in touch, I am sorry to see that you have been having trouble with your connection. 

 

I have taken a look and your upstream power levels are too high. I would like to get an engineer out to correct this for you. It looks like this was bought about by a fault in the exchange, the fault has been resolved, ref F005130065. But it has left your upstream power levels too high. I would like to get an engineer out to correct this for you. 

 

Keep an eye out for the Purple Envelope, top right hand corner. 

 

Speak to you soon. 

 

Emma


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