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stevros88
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Wifi "Authentication Error Occurred"

The wifi on my hub has out of the blue stopped working. On my Samsung S7 in the wifi settings it says an "authentication error occurred". I've turned the hub off and back on, unplugging both leads and plugging them back in but it's not working. On the hub the wifi symbol is a solid green. Sometimes the bar at the bottom is a solid green with the arrows a flashing green but it's changed now so the arrows aren't lit up and the bar at the bottom is a flashing green.

Can anyone offer any suggestions?

Thanks

Daniel
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stevros88
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Re: Wifi "Authentication Error Occurred"

Now it's saying "Internet may not be available".
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Re: Wifi "Authentication Error Occurred"

Hey stevros88,

Thanks for getting in touch Smiley Happy

Sorry for your recent loss of service, I appreciate it's inconvenient. I've just taken a look and I can see that you're back up and running now.

Is there anything else we can help with?

Take care.

Heather_J

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stevros88
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Re: Wifi "Authentication Error Occurred"

It's been on and off since I posted this. Can you offer any advice for if this situation occurs again?
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Re: Wifi "Authentication Error Occurred"

Hi stevros88,

 

Thanks for getting back to us.

 

I've taken a look at your connection and there is an SNR (signal to noise ratio) fault reported in your area which is causing intermittent connection. 

 

If after this fault you are still experiencing disconnections, let us know and we can check this again for you.

 

Kind regards

Sam


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stevros88
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Re: Wifi "Authentication Error Occurred"

Hi Sam

My wifi has gone again. It's saying Internet not available. I've got a solid green wifi symbol and a flashing green bar on my hub.
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stevros88
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Re: Wifi "Authentication Error Occurred"

My phone has now changed to say "Ready to connect when network quality improves"
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Re: Wifi "Authentication Error Occurred"

Hey stevros88,

Thanks for keeping in touch with us Smiley Happy

I'm really sorry that you're still struggling with this! At the moment your Hub is offline so I'd like to arrange for an engineer to call around to investigate further. I'll send you a PM (purple envelope, top right) with the appointment info.

Catch you again soon,

Take care.

Heather_J

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stevros88
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Re: Wifi "Authentication Error Occurred"

Hi Heather,

Thanks for responding, I called in the afternoon and arranged a visit on Wednesday morning. The reason that the Hub is offline is I turned it off as I didn't see any point in having it turned on with it being so temperamental.

Regards

Daniel
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