The wifi on my hub has out of the blue stopped working. On my Samsung S7 in the wifi settings it says an "authentication error occurred". I've turned the hub off and back on, unplugging both leads and plugging them back in but it's not working. On the hub the wifi symbol is a solid green. Sometimes the bar at the bottom is a solid green with the arrows a flashing green but it's changed now so the arrows aren't lit up and the bar at the bottom is a flashing green.
I'm really sorry that you're still struggling with this! At the moment your Hub is offline so I'd like to arrange for an engineer to call around to investigate further. I'll send you a PM (purple envelope, top right) with the appointment info.
Catch you again soon,
Tech fan? Have you read our Digital life blog yet? Check it out
Thanks for responding, I called in the afternoon and arranged a visit on Wednesday morning. The reason that the Hub is offline is I turned it off as I didn't see any point in having it turned on with it being so temperamental.