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djwilliams100
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T3 Timeouts since area outage.

Since the area maintenance (F005001754) i seem to be getting quite a few T3 Timeouts. 

Network Log

First TimeLast TimePriorityError NumberDescription
20/01/2017 11:02:49 GMT20/01/2017 11:02:49 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/01/2017 10:56:49 GMT20/01/2017 10:56:49 GMTCritical (3)82000200No Ranging Response received - T3 time-out
20/01/2017 04:59:42 GMT20/01/2017 04:59:42 GMTCritical (3)82000200No Ranging Response received - T3 time-out
19/01/2017 23:36:55 GMT19/01/2017 23:36:55 GMTCritical (3)82000200No Ranging Response received - T3 time-out
19/01/2017 23:32:11 GMT19/01/2017 23:32:11 GMTCritical (3)82000200No Ranging Response received - T3 time-out

 

Downstream

                DS-1       DS-2       DS-3       DS-4       DS-5       DS-6       DS-7       DS-8

Frequency (Hz) 218750000           170750000           178750000           186750000           194750000           202750000                210750000           N/A

Lock Status(QAM Lock/FEC Sync/MPEG Lock)      Locked  Locked  Locked  Locked  Locked  Locked  Locked  Unlocked

Channel ID          7              1              2              3              4              5              6              N/A

Modulation        256QAM              256QAM              256QAM              256QAM              256QAM              256QAM                256QAM              Unknown

Symbol Rate (Msym/sec)              6.952000              6.952000              6.952000              6.952000              6.952000                6.952000              6.952000              N/A

Interleave Depth              I=12

J=17       I=12

J=17       I=12

J=17       I=12

J=17       I=12

J=17       I=12

J=17       I=12

J=17       N/A

Power Level (dBmV)       8.36        8.19        8.25        8.28        8.56        8.81        8.48        N/A

RxMER (dB)        37.36     37.09     37.36     37.09     37.94     37.94     37.64     N/A

Pre RS Errors Reset Counter        318117330           116110  12273    25278    545         522         1497       N/A

Post RS Errors Reset Counter      513168  305         288         286         310         291         940         N/A

 

Upstream

                US-1      US-2      US-3      US-4

Channel Type     2.0          2.0          N/A        N/A

Channel ID          12           10           N/A        N/A

Frequency (Hz) 25800000             39400000             N/A        N/A

Ranging Status  Success Success N/A        N/A

Modulation        64QAM 64QAM N/A        N/A

Symbol Rate (Sym/sec) 5120000                5120000                N/A        N/A

Mini-Slot Size     4              4              N/A        N/A

Power Level (dBmV)       43.50     44.75     N/A        N/A

T1 Timeouts       0              0              0              0

T2 Timeouts       0              0              0              0

T3 Timeouts       39           23           0              0

T4 Timeouts       0              0              0              0

 

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djwilliams100
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Re: T3 Timeouts since area outage.

Also what has caused the step?

 

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Re: T3 Timeouts since area outage.

Hello djwilliams100,

 

Thanks for posting Smiley Happy

 

Sorry to hear about the problems you're having with time-outs at the moment, I can see exactly what you mean when I test your connection from my side.

 

I think it's best if we arrange for an engineer to call around to look into this further. I'll drop you a PM (purple envelope, top right) to confirm an appointment.

 

Speak with you soon,

Take care.

Heather_J

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