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MickEP
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Superhub 2 wi-fi and wired disconnections

Since having a Superhub 2 fitted, earlier this year, I have nothing but issues, with it, it constantly looses the wi-fi connection, approximately twice a day, my wired devices still work, I have to unplug the router, and reboot to get a the wi-fi working,which is a pain, and for the last 2 weeks I have also lost my wired connection as well. Again a reboot is needed.Looking on this forum it seems like this is an ongoing issue. I have tried changing the channel, but I am still getting the issue. Could Someone from Virgin please contact me regarding the above.
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Superuser
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Re: Superhub 2 wi-fi and wired disconnections

Every time you bump the thread you go to the back of the queue for a reply. They reply to the oldest post first.

They are currently replying to posts from about a week ago if you look at the forums.

Every time you bump the reply time from your OP increases.


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MickEP
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Re: Superhub 2 wi-fi and wired disconnections

No internet connection all day, again I have had to reboot the router.

These are the power levels, can anyone give them a once over, and see if they look ok.

Thanks

Mick

VM Power Levels 2nd Nov.png

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Re: Superhub 2 wi-fi and wired disconnections

Anyone from Virgin on here today?
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Superuser
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Re: Superhub 2 wi-fi and wired disconnections

Power levels are within spec.

Forum staff are taking over a week to respond and reply to the oldest post first, if you bump you go to the back of the queue. If you want it looking at sooner you'll have to phone in.

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Re: Superhub 2 wi-fi and wired disconnections

Thanks for the info, I've tried the phone, but after 30mins on hold I gave up😔
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MickEP
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Re: Superhub 2 wi-fi and wired disconnections

Bump

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Re: Superhub 2 wi-fi and wired disconnections

Just lost connection again- bump
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Re: Superhub 2 wi-fi and wired disconnections

Virgin why are you ignoring me, I have seen you respond to other threads on here.
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Re: Superhub 2 wi-fi and wired disconnections

Bump
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Re: Superhub 2 wi-fi and wired disconnections

Every time you bump the thread you go to the back of the queue for a reply. They reply to the oldest post first.

They are currently replying to posts from about a week ago if you look at the forums.

Every time you bump the reply time from your OP increases.