Slow internet speed at night and weekends, TV not working at all
Hi, We are household of 4 we are using modem mode on the Hub3 and Asus router, situation got better after I bought that router but still, internet connection at nights is awful,weekends as well from 50mbits to 1-2-3-4 maximum and not to mention TV - channels not loading at all, trying to load apps - youtube - loads yes after 10min... Please note that the tv box is disconnected now - no use at all. Please, advice how to proceed. Area Roehampton - SW15 4BE
Re: Slow internet speed at night and weekends, TV not working at all
Thanks for the details!
Really sorry again for the trouble you've had.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004247463). Our technicians are working to get this resolved and have set a review date of 29th March 2017.
Also, what happens when your TV channels don't load? Do you get an error message, blank screen?
Tech fan? Have you read our Digital life blog yet? Check it out