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Sinjin
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SKY Q mini connection problems

I have recently moved to virgin broadband from Sky fibre
I am trying to connect my Sky Q mini boxes and i am having real problems. The main Sky Q silver box is fine but the 2 mini boxes will not connect.
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pyrotenax
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Re: SKY Q mini connection problems

There are 37 pages on Sky forum about connection issues and poor wifi ... maybe its worth a trawl through a few of those ..... ? http://helpforum.sky.com/t5/Sky-Q/Sky-Q-mini-box-loss-of-connection-and-terrible-wifi/td-p/2434044



Running ASUS RT-AC88U with Asuswrt-Merlin firmware
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Forum Team
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Re: SKY Q mini connection problems

HI Sinjin,

Welcome to Virgin Media and to our Forum Smiley Happy

I'm not au fait with the Sky Q mini boxes myself, but I think they can connect to your home network (Hub) via Ethernet or WiFi.  

How are you trying to connect them and in what way is this failing?

Please provide as much detail as you can, about your current setup and what's going wrong, and I'll see what advice I can offer.

Many thanks,

 


Jen
Forum Team



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pyrotenax
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Re: SKY Q mini connection problems

Are you trying to pair the minis via the WPS button on your router or the button on your Sky Q ?



Running ASUS RT-AC88U with Asuswrt-Merlin firmware
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Sinjin
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Re: SKY Q mini connection problems

Connecting via wps on the Sky Q
Thanks
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pyrotenax
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Re: SKY Q mini connection problems

Dont they connect on their own 5GHz mesh network ? Maybe the signal is poor. Have you tried seeing how strong the signal is at the mini locations ... with something similar to this ... https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&hl=en_GB ?



Running ASUS RT-AC88U with Asuswrt-Merlin firmware
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Sinjin
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Re: SKY Q mini connection problems

The wifi download is around 40 MB in the rooms with the minis in
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pyrotenax
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Re: SKY Q mini connection problems

There are 37 pages on Sky forum about connection issues and poor wifi ... maybe its worth a trawl through a few of those ..... ? http://helpforum.sky.com/t5/Sky-Q/Sky-Q-mini-box-loss-of-connection-and-terrible-wifi/td-p/2434044



Running ASUS RT-AC88U with Asuswrt-Merlin firmware
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